Customer Service High School
Resume:
RESUME
Nicholas Burton
Rayville, La 71269
************@*****.***
Objective:
Highly motivated and dedicated individual seeking a challenging position where my
skills and experience can be utilized effectively. Passionate about the arts and
customer service, with a strong work ethic and a proven track record of success.
Education:
S. H. Blair High School
301 N Hutchinson Ave
Hattiesburg, MS 39401
Graduated in 2009
Received High school Diploma
Skills:
- Strong communication and interpersonal skills
- Customer service excellence
- Ability to work in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Team player with the ability to work independently
- Proficient in cash handling and operating various equipment
- Knowledge of food safety and sanitation regulations
Work Experience:
2005-2006
Hardee’s
4964 Hardy St.
Hattiesburg, Ms. 39402
Position:
Cashier
Grillman
Job definition:
- Demonstrated exceptional customer service skills by assisting customers with
their orders and ensuring their satisfaction
- Prepared and cooked food items according to company standards and procedures
- Maintained cleanliness and sanitation of work area
2006-2007
Wendy's
112 West Over Dr.
Hattiesburg, Ms. 39402
Position:
cashier
grill man
Job Description:
- Provided friendly and efficient service to customers while handling cash
transactions
- Prepared and grilled food items to meet quality standards
- Maintained cleanliness and organization of the workstation
2008-2009
Taco Bell
4908 Hardy St.
Hattiesburg, Ms. 39402
Position:
grill man
Cashier
- Demonstrated multitasking abilities by handling various responsibilities
including cash handling, customer assistance, and food preparation
- Ensured food safety and quality by following standard operating procedures
- Collaborated with team members to ensure a smooth and efficient operation
April 17, 2010 - October 30, 2013
PetSmart (0625)
6143 US Hwy - 98 #50
Hattiesburg, Ms. 39402
Position:
stocker
Cashier
Job Description:
Provide exceptional customer service
Maintained a clean and organized store environment
Handled cash transactions and operated the cash register
August 3, 2013 - September 2014
One80 Fitness
Position:
janitor
Front desk associate
Job description:
Provided exceptional customer service by addressing member inquiries and concerns
Cleaning and sanitizing gym equipment
Sweeping and mopping floors
Emptying trash receptacles
Cleaning restrooms and locker rooms
Dusting and general maintenance
Reporting maintenance issues
May 15, 2014 - September 17, 2014
Rainforest Carwash & Oil Change
5026 Hardy St.
Hattiesburg, Ms. 39402
Position: Assistant Manager
Job description:
1. Operations Management:
- Overseeing daily operations, including car wash and oil change services, to ensure efficient and effective workflow.
- Managing staff schedules, assigning tasks, and monitoring employee performance to maintain high service standards.
2. Customer Service:
- Ensuring exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining customer satisfaction.
- Implementing strategies to enhance the overall customer experience and promote customer retention.
3. Financial Management:
- Managing financial transactions, including cash handling, credit card processing, and maintaining accurate records of sales and expenses.
- Monitoring inventory levels, ordering supplies, and managing product stock to prevent shortages and overages.
4. Staff Supervision and Training:
- Recruiting, hiring, and training new employees, as well as providing ongoing coaching and performance evaluations to ensure a competent and motivated workforce.
- Enforcing workplace policies, safety guidelines, and industry standards to promote a safe and productive work environment.
5. Quality Control:
- Monitoring the quality of car wash and oil change services, ensuring that vehicles are properly cleaned and serviced according to company standards.
- Implementing quality control measures and inspections to uphold service quality and compliance with industry regulations.
6. Facility Maintenance and Safety:
- Overseeing the maintenance of equipment, facilities, and landscaping to ensure a clean, organized, and safe working environment.
- Ensuring compliance with safety regulations, environmental standards, and waste management protocols.
7. Business Development and Marketing:
- Implementing marketing strategies to attract new customers and retain existing ones through promotions, advertising, and customer loyalty programs.
- Identifying opportunities for business growth, such as expanding service offerings, forming partnerships, or enhancing the facility's amenities.
May 25, 2015 - Present
PetSmart
4429 Pecanland Mall Dr.
Monroe, La 71203
Position: Merchandise Inventory Leader
Job description:
1. Inventory Management:
- Leading and executing inventory processes, including receiving, counting, and replenishing merchandise to ensure accurate inventory levels.
- Conducting regular inventory audits to identify discrepancies, investigate root causes, and implement corrective actions.
2. Merchandise Flow:
- Managing the movement of merchandise within the store, including stocking shelves, organizing backstock, and ensuring products are displayed effectively to drive sales and enhance customer experience.
- Collaborating with store leadership to optimize merchandise flow processes and maintain a well-organized store environment.
3. Operational Excellence:
- Ensuring compliance with company inventory control procedures, safety standards, and regulatory requirements.
- Implementing best practices for merchandise handling, storage, and presentation to maximize efficiency and minimize shrinkage.
4. Team Leadership and Training:
- Providing leadership and guidance to a team of associates involved in inventory management and merchandise flow activities.
- Conducting training sessions, coaching, and development activities to equip associates with the necessary skills and knowledge to perform their roles effectively.
5. Data Analysis and Reporting:
- Utilizing inventory management systems and tools to generate reports, analyze inventory metrics, and identify opportunities for improvement.
- Collaborating with store leadership to develop strategies for optimizing inventory levels, reducing out-of-stocks, and increasing inventory turnover.
6. Customer Service Support:
- Assisting with customer inquiries related to product availability, locating merchandise, and providing information on store promotions and events.
- Contributing to a positive customer experience by ensuring merchandise is well-maintained and readily available for purchase.
7. Collaboration and Communication:
- Working closely with store management, department leaders, and other team members to coordinate inventory-related activities and promote cross-functional collaboration.
- Communicating effectively with associates, providing clear direction, and fostering a teamwork-oriented environment.
8. Planogram Execution:
- Implementing planograms provided by the corporate office to ensure that merchandise is displayed according to PetSmart's visual merchandising standards.
- Collaborating with the store management team and other associates to execute planograms accurately and efficiently.
9. Visual Merchandising:
- Ensuring that product displays are visually appealing, well-maintained, and in line with current promotions and seasonal themes.
- Managing signage, product placement, and overall store presentation to create an attractive shopping environment.
10. Product Placement and Organization:
- Assigning and overseeing the placement of merchandise based on planograms, ensuring that products are appropriately positioned to maximize visibility and sales potential.
- Maintaining a well-organized and aesthetically pleasing store layout that facilitates easy navigation for customers.
11. Compliance and Standards:
- Ensuring that planograms and monthly planners are executed in accordance with PetSmart's brand guidelines, product allocation, and pricing strategies.
- Monitoring and addressing any deviations from planograms, working to maintain consistency and adherence to corporate standards.
12. Inventory and Sales Optimization:
- Collaborating with the inventory management team to ensure that the execution of planograms supports efficient inventory management and replenishment processes.
- Leveraging planograms and monthly planners to drive sales and promote featured products, as well as to maintain appropriate stock levels for in-demand items.
Contact this candidate