Customer Service Office Manager

Patricia Mora

**** * *** *** ** Tucson, AZ *****

*********.****@*****.*** 520-***-****

OBJECTIVE

To find a position where my skills and abilities may be used to their fullest and for the benefit of my new employer

SKILLS & ABILITIES

Customer service, marketing, phone sales and service, computer skills including Microsoft word and accounts receivable, payroll for day workers, issuing sales and performance reports as needed, skilled in office machines including calculators, fax machines and answering machines

EXPERIENCE

Right Choice Collison Center Tucson, AZ

Office Manager 01/20/15 – 6/17/2024

Duties: completed payroll for employees, established and updated work schedules to account for changing staff levels and expected workloads, approved regular payroll submissions for employees, optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping, answering multiple phone lines, greeting customers, setting up new accounts, calling insurance companies to verify coverage, submitting unpaid accounts to corporate, delivered feedback to decision-makers regarding employee performance and training needs..

City Wide Insurance Tucson, AZ

Customer Service 02/2014-12/2014

Duties: Taking payments towards policies, answer phones, helping customers make changes towards their policies, making deposits, increasing sales. Promoted to run my own office.

Command Center Tucson, AZ

Staffing Specialist 07/2012 – 08/2013

Duties: Dispatching workers to job sites, ordering supplies, accounts receivables, setting up new customers in computer, marketing, paying out workers, sending numbers and reports to district manager.

EDUCATION

PIMA COMMUNITY COLLEGE, TUCSON, AZ

STUDIED ACCOUNTING

SUNNYSIDE HIGH SCHOOL, TUCSON, AZ

Graduated 1986

(Reference available upon request)

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