Customer Service Food Preparation

Treasa Hoffman

*** ** ****** ***., *** Harbor, WA 98277 US • 360-***-**** • **************@******.*** Completes tasks in a timely and professional manner. Seasoned Food Preparation Worker with deli cuisine and display technique expertise. With a high level of efficiency, categorizes and stocks merchandise. Excellent sandwich art skills and knowledge of how to operate a slicer safely. Advanced trained and certified food preparation worker bringing 10 years of experience and in-depth knowledge of grocery industry environments. Deli Clerk with a strong understanding of safe slicer operation and sandwich art skills. Hardworking and resourceful, with a meticulous eye for detail and a well-organized personality.

Professional deli worker who understands proper food handling and safety concerns. Any team would consider him a valuable asset.

Customer-focused with a knack for precise food preparation and presentation. Customer service-oriented team player who excels at building relationships and fostering patron loyalty.

Looking for new challenges with a company that places a high value on attention to detail.

Commitment to the highest food safety standards as well as excellent customer service. Flexible and adaptable, with a desire to learn new techniques and processes. Food Service expert with 15 years of experience in the service industry. PROFESSIONAL SUMMARY

Outgoing and energetic

Food station setup

Strong work ethic

Guest relations

Integrity

Compliance standards

Working in coolers and freezers

POS inventory system operation

Point of Sale proficiency

Proper food handling

Food spoilage prevention

Customer-focused

Critical thinking

Upselling techniques

Management

Attention to detail

Strong communication skills

Bending, stooping and turning

Time management

Food preparation

Hand truck operation

Employee training

Problem-solving

Team Leadership

Decision-making

Prioritizing

Scanner operation

Product stocking

Customer service oriented

Accurate money handling

Cleanliness and sanitation

Multitasking

Safe food handling

Training personnel

Cash register operations

Business Administration - Associate of Applied Science - 2024 Miller-Motte College - Chattanooga, TN

High School - 1998

Westview High School - Portland, OR

SKILLS

EDUCATION

Deli Associate - September, 2014 to Present

Haggen - Mount Vernon, WA

Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes.

Kept work areas clean, neat, and sanitized to prevent illness or injury among coworkers and customers.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.

Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.

Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order. Provided outstanding customer service to all guests, even during peak business periods, in order to increase retention.

Kept my workspaces clean and trash-free to maximize productivity and safety. Answered phone calls from customers inquiring about available products and services and assisted them in making informed decisions.

Was able to handle frantic, fast-paced situations and agitated customers while remaining professional and calm.

Carefully listened to customer instructions and prepared orders based on their preferences.

Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and I calculated prices accurately.

Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand. Created attractive displays in cases and other customer-facing areas to promote new or high-value food items.

Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.

WORK HISTORY

Manager - January, 2007 to February, 2008

Ross Dress for Less - Marysville, WA

Was in charge of daily operations.

Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Dealt with customer service issues as they arose.

Was in charge of managing and overseeing site investigations, as well as communicating advanced issues to the appropriate personnel. Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand. Instruct and train store employees on how to provide excellent customer service. In charge of employees in the shop.

Was in charge of supervising, developing, and delegating tasks to employees. Check out employees and count drawers at the end of each shift, as well as manage money.

Was in charge of supervising and training customer service representatives to ensure that they provided exceptional service throughout the entire experience. front end person in charge - January, 2001 to July, 2006 Haggen - Mount Vernon, WA

Employees were delegated daily tasks, which streamlined daily progress and efficiency.

Created and implemented a high-quality work environment that was measured by employee satisfaction.

Trained, coached, and mentored staff to ensure that all store policies were followed. Scheduled employees for shifts taking customer traffic and employee strengths into consideration.

Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Helped with regulatory compliance by supervising all audits to ensure protocol compliance.

Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Kept track of employees' daily activities and devised plans to address issues that may occur

Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.

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