Customer Service Front Desk
Resume:
Angelica Vasquez
Laramie, WY *****
*********.*******@*****.***
Work Experience
Front Desk Receptionist/CNA
Laramie Physicians for Women-Laramie, WY
October 2024 to Present
• Customer Satisfaction: Consistently receiving praise or recognition from clients and staff for excellent customer service, handling inquiries, and resolving issues promptly.
• Implemented organizational systems for phone call handling, scheduling, and correspondence, improving office efficiency and ensuring seamless communication between departments.
• Multitasking Skills: Balanced various tasks like answering phones, greeting guests, scheduling appointments, and performing light administrative work, ensuring all responsibilities were met efficiently. CNA - Certified Nursing Assistant
Edgewood Healthcare-Laramie, WY
February 2024 to Present
CNA - Certified Nursing Assistant
Stellar Senior Living-Laramie, WY
March 2022 to February 2023
I take care of residents in long term care. I do my checks and changes. Reposition residents. Give residents showers. Assist in feeding residents.
Claims Specialist
Ivinson Memorial Hospital-Laramie, WY
January 2021 to January 2022
Helped patients with medical bills. Contacted insurance companies about the medical bills. Did appeals for the denied medical bills. Took payments over phone, took payments in person. Took calls from patients, doctors, nurses.
Customer Service
Jadaca
January 2020 to December 2021
Packing, shipping & talking with customers making sure they are taken care of Assistant Teacher
Basic Beginnings South-Laramie, WY
March 2019 to January 2020
Customer Service Associate
I package customers items and ship them out. I have done customer service for the past 5 years Education
High school diploma
Skills
• Customer Service (7 years)
• Multilingual
• Sales (3 years)
• Upselling
• Computer Operation
• Live Chat (3 years)
• Microsoft Office (3 years)
• Help Desk (3 years)
• Spanish (10+ years)
• Desktop Support
• Technical Support (3 years)
• Network Support
• Customer support
• Bilingual
• Typing
• Software Troubleshooting
• Customer service
• Vital signs
• Typing
• Heavy lifting
• Front desk
• Childcare
• Classroom experience
• Medical coding
• Administrative experience
• Communication skills
• Preschool experience
• Early childhood education
• Teaching
• Working with people with autism
• Microsoft Outlook
• Phone etiquette
• Microsoft Windows Server
Certifications and Licenses
CNA
CPR Certification
January 2024 to January 2026
BLS Certification
January 2024 to January 2026
Driver's License
June 2020 to June 2029
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