Customer Service Representative

CAREER OBJECTIVE

EXPERIENCE

EDUCATION

SKILLS

MELISSA RACHEL

CUSTOMER SERVICE REPRESENTATIVE

614-***-**** *******.********@*****.*** Columbus, OH 43229 obtain a position within a strong company that will utilize my strong leadership skills and ability to work well in a fast- paced team environment to produce mutual success and growth. BestBuy

Columbus, OHIO November 2019 - Present

Answer customer calls in a professional and courteous manner . Help customers with their purchase, including recommending produce and service that meet their needs and budget. Handle customer complaints and issues in a professional and timely manner, ensuring customer satisfaction. Assist with processing transactions at the point of sale, including handling cash, credit card and debit card payments. maintain a clean and organized work environment, including stocking shelves and maintaining displays. stay up-to-date on product knowledge and company policies and procedures in order to provide accurate information to customers.

work collaboratively with other team members to ensure the store runs smoothly and efficiently. CUSTOMER SERVICE REPRESENTATIVE

Kroger

Columbus, OHIO March 2016 - June 2019

CUSTOMER SERVICE ASSOCIATE

Internal and external relationships are managed

daily via telephone, email, and fax.

Ensuring excellent communication between

customers and employees.

Confirming satisfaction and quality of service Ensuring new employee success through training in Customer Services .

Handled Customer inquiries, billing questions,

payments and service requests .

Delivered fast and friendly service regarding

question and service complaints.

Answer Customer calls in a Professional and

courteous manner.

Community College, Columbus,Oh Expected graduation June 2024 BACHELOR IN NURSING CANDIDATE

High Street Christian Academy, Columbus,Ohio May 2018 HIGH SCHOOL DIPLOMA

Customer Service Time Management

Bilingual: English, Hindi, Urdhu Preparing, planning, and implementing policies and procedures

Critical Thinking

Contact this candidate