Restaurant Manager Customer Service

BUDDHI RAJ BISTA

CONTACT NO. : +965-********

E-mail id- *************@*****.***

Civil ID – 286*********

Passport No –PA1750280

Post Applied for: Assistant Restaurant Manager

Present Address

MAHABULA Block -2 street 235 Kuwait.

Strength

Team Leadership ability to lead, train, and motivate a diverse team, Operational Efficiency: Skilled in streamlining processes and implementing systems. Customer Service Excellence.

Objective I am seek challenging opportunities where I fully use my skills for the success of the organization Motivated QSR with 11 years of experience in supervisory roles. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Eager to apply leadership and problem-solving abilities. Skills Adaptability flexible in dynamic environment, quick learner, Leadership team motivation decision making Time management task prioritization. Data analysis excel, Microsoft word, PowerPoint Technical skills dynamics NAV, NetSuite, aloha, dynamics 365. Work History

Assistant Restaurant manager

10th Sept 2019 –present

AL THIQA COMPANY (SHRIMPY QSR RESTAURANT) KUWAIT.

https://www.althiqagroup.com/

https://www.shrimpy.com/

DUTY AND RESPONSIBILITES

First thing First, Check the Unite Security, Check status of equipment cleanness from closing shift. Shift setting, Review quality sales target set the prep plan Staff assignment (FOH& BOH) Planning administration, Product projection/ Production, Shift assignment/Allocation, and Pre shift meeting/ sales target. Check Equipment's temperature, Safe count sheet/ drawer Cash count and Cash float hand over Warehouse delivery checklist truck temperature, Ready for revenue check list VIA JOLT

Food safety checklist Via JOLT Email check & reply. Shift Measure /fine tuning Production expiration and availability, Equipment working condition and Ready for revenue. Corrective action to opportunity, customer experience report. Side Task Ordering &Received delivery /entry.

Managing the plan (FOH& BOH), Follow up shift objective, Customer service delivery to the customer and Recognize the high performance.

Measuring Operation results, Actual sales vs projected sales, Products Quality vs standard Service vs Customer expectations, Thank the team for the effort and achievement recognition Coach the team for the opportunity Observed.

Shift assignment before the shift turn Over (FOH& BOH), Follow up on shift Objective Customer service delivery to the customer& Sales objective execution. Shift hand over, Sales achievement, Quality Concern, Equipment status, Product availability Cleanness status, employee Issues& Financial.

Store Manager

2nd March 2015- 20th Jan 2018

HB Brands Hospitality Holding Co. (Saudi Arabia)

(QSR Brand (TAKO HUT Mexican), (Canton Chinses) & Roma way Italian) https://hbbrands.com/

https://hbbrands.com/takohut/

https://hbbrands.com/canton/

https://hbbrands.com/roma-way/

DUTY AND RESPONSIBILITES

Operational Management, Overseeing daily store operations to ensure efficiency and effectiveness.

Managing Inventory, ensuring stock levels are adequate and conducting regular stock audits. Implementing and maintaining store polices and procedure. Staff Management, Training and supervising store staff, scheduling shifts and managing staff performance. Ensuring positive and work environment and addressing any staff issues or concerns.

Customer service and sales, engaging with customers understand their needs providing personalized service.

Team building, Treats all team members fairly and with respect, communicate effectively with the team.

Run Great Restaurant, Delegates and follows-up effectively .Prioritizes Actions to be effective. Sets and communicates restaurant goals to all team members. Team Leader

6th July2011 -2nd March2014

Green Beans Coffee Co. (Unite States Army & Marine Camp Afghanistan

https://www.greenbeanscoffee.com/

DUTY AND RESPONSIBILITES

Leadership and Management Oversee baristas and other coffee shop employees, ensuring they adhere to proper procedures and standards. Create and manage work schedules to ensure adequate staffing at all times.

Customer Service ensure high-quality customer service, addressing any concerns or complaints promptly and professionally. Develop initiatives to engage customers and promote coffee shop offerings, possibly including military-themed promotions. Operations and Maintenance Inventory Management: Oversee stock levels, order supplies, and manage inventory to ensure the coffee shop is well-stocked. Ensure coffee machines and other equipment are properly maintained and serviced regularly. Financial Management Oversee cash handling procedures, including daily cash counts, deposits, and reconciliation.

Safety and security ensure the coffee shop complies with health and safety regulations, including cleanliness and food safety standards.

Reporting Prepare and submit regular reports on sales, inventory, staffing, and other key metrics.

Problem Solving addressing any operational issues promptly to ensure smooth running of the coffee shop.

Education and Qualification

High school diploma (2008)

Achievement

Certificate of appreciation 21st Sept 2011) given by (AAFES) Army and air force Exchange service. Certificate of appreciation 14 -May-2013) given by Defenses logistic Agency Us Army and marines. Certificate of appreciation 25th Aug-2013) given by United States Marine Corps Camp Dwyer Afghanistan. Certificate of appreciation Store manager program 10th May-2017. Expectance certificate store manager 29th Jan -2018. Employment verification letter 14th November -2022. Certificate of IELTS pass 4th Feb-2024

Awards / Recognition

ISO 22000-2005 Audit surveillance 2017& 2018 HB brands Saudi Arabia Consecutive 3 FSQC audit achieved Gold standards 2023 (Al thiqa Shrimpy brand Kuwait) Interests

Participate in social activates

Travelling Enjoy exploring new cultures and destinations. Maintaining a healthy lifestyle through regular exercise, including running, and weight training, Personal information

Permanent address: Udayapur belter chadudandigadhi Municipality ward no-2 Nepal Date of birth: 23- Aug-1986

Birth place: Udayapur belter chadudandigadhi Municipality ward no-2 Nepal Height: 5’5”

Weight: 70 KG

Sex: Male

Civil Status: Married

No of Children: 1

Nationality: Nepalese

Character References

Name: Mohamed Kamal

Position: Area Manager

Company: Al thiqa Company Kuwait

E-mail: *.*****@*******.***

Name:Mohamed Ahmed Mahmoud

Position: Chain operation manager

Company: HB brands Hospitality Holding Co. Saudi Arabia Contract No: +966-*********

Name: Navven Monis

Position: Accounts & HR manager

Company: Green Beans Coffee Company

E-mail: ******@****************.***

Contact No.:+965-********

Declaration

I hereby declare that all the information state above is true to best of my knowledge and belief. I take responsibility of my ant mistake in data if occurs in future.

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