Customer Service Support
Resume:
Tiffany O’Dowd
**** ******** **** *********, ** *2507
**********@*****.***
Highly organized professional looking for a long-term career in technology. Experienced in customer service as well as marketing and troubleshooting technical issues. Strong focus on achieving all goals while maintaining strong co-worker relationships and a positive culture. Property Panorama, Amherst, OH (Remote)
SAAS Customer Support and Sales Specialist, March 2022 – Current
Technical support for our product including troubleshooting all issues
General support for our customers ranging from information about pricing to general usage/capabilities questions.
Compile and deliver transaction reports
Beta/Quality assurance testing for staging websites and rollouts
Reach out and sell our product to interested companies
Perform market research and provide marketing and advertising tools to our team utilizing Adobe Career Sabbatical Military Family Relocation, All over the US January 2013 – March 2022
Took time off from my professional career to support my spouse’s military service.
Managed multiple relocations and ensured family stability during deployments.
Maintained and developed transferable skills such as adaptability, organization, and problem-solving while relocating across various regions.
South Carolina Medical Endoscopy Center, Columbia, SC Receptionist/Medical Billing, November 2011 – January 2013
Medical Records Management: Update and file patient medical records electronically or paper, ensuring confidentiality.
Answering Phones and Inquiries: Answer phone calls and address patient inquiries such as billing questions, after care, and scheduling appointments.
Medical Coding: Assign appropriate medical codes (CPT, ICD-10, HCPCS) to diagnoses and procedures to ensure proper billing
Handling Confidential Information: Comply with HIPAA regulations by ensuring all patient information is handled discreetly.
Processing Insurance Claims: Submit claims to insurance companies for reimbursement, ensuring accuracy in coding and documentation.
Auditing and Compliance: Ensure all billing processes comply with healthcare regulations such as HIPAA and Medicare/Medicaid guidelines.
Notable Skills
Strong typing skills
Organized and goal-oriented
Effective interpersonal/phone skills
Learn systems and technology quickly
Contact this candidate