Customer Service Business Development

Timothy Soeder

**** ***** ******-********, ** *4232

941-***-**** ***.********@*****.***

Operations Management/Sales

Offering a consistent track record of success in optimizing performance across new programs, turnarounds, customer service, business development, operations, and P&L growth.

Profile

Successfully steer full-scope of new operations and management. Special fields of focus are marketing, customer service, account servicing, and client relations, procurement, vendor relations, merchandising, cost controls, payroll, banking, budgeting, and P&L. Motivating, hands-on leader who successfully hires, trains, develops, and directs top-performing teams; effectively boost staff retention levels. Strategically plan, coordinate and drive operations to maximize use of resources, improve productivity and efficiency, reduce costs, and optimize bottom-line operational and financial performance. Talent for identifying and capitalizing on opportunities to generate new business, grow existing accounts, expand/diversify revenue channels, increase competitive market positioning, and substantially increase sales. Consistently focused on delivering world-class customer service. Dynamic communication, consultation, presentation, and relationship building skills. BA in Business Management/Sales.

Key Achievements

Turned around newly-acquired business from 75% to 99% customer satisfaction rate; 2007-present

Consistently generate sales and profit growth as business owner, 2007-present; have achieved 14% increase in revenue production, YTD 2014

Facilitated 15% profit growth within 6 months of startup launch; 2004

Achieved 15% reduction in inventory and cash loss; 2004-2005

Led region from ground up to capture 160 key accounts; 2000-2004

Took region from startup to $14M in sales production; 2000-2004

Steered new BP Oil store to achieve 8% month-over-month growth, leveraging for rapid sale at strong return on investment (ROI)

Achieved 95% staff retention rate in industry with trend of high employee turnover; 1997-2000

Successfully trained and developed 2 staff members to become BP franchise operators

Career Track

JH WILLIAMS OIL CO INC, TAMPA, FL 3/17 to present

-Complete financial responsibility for multiple gas/convenience store sites, Company and dealer sites. Merchandising, staffing, training, vendor relations and P&L accountability. I gained my experience with HT Hackney for 4 years, owning BP sites for 3 years and BP corporate 10 years

Property management inc of sarasota 12/14 to 3/17

-This property management company is in sarasota county for residential and commercial clients. This is a full service property management company

Agency Owner/Operator, Budget Car &Truck Rental-Sarasota, FL 12/07 to 11/14

-Steer full-scope business operations spanning sales, marketing, reservation management, and customer service through inventory control, human resources and financial/P&L.

-Effectively hire, train, schedule, and direct team of up to 7 staff members, with strong focus on ensuring optimal productivity, efficiency and customer service levels; have achieved 14% increase in customer satisfaction by capitalizing on strong team building and hands-on leadership skills.

-Strategically allocate and administer $1M annual budget to optimize bottom-line profits.

-Develop and implement innovative incentive programs along with forecasting and pricing strategies to continually drive growth and maximize P&L statements.

Account-Sales/Co-Owner, Smith-Soeder Enterprises Inc.-Sarasota, FL 06/04-11/07

-Collaboratively launched and built a new company specializing in delivering convenience store consulting, training and operation services.

-Effectively defined and targeted lucrative prospective clients and developed and delivered 20+ customized sales presentations weekly to capture new business.

-Successfully identified and executed effective merchandising, inventory shrink control and ordering strategies to significantly increase bottom-line profits; routinely reviewed P&L to evaluate performance and determine future business strategies.

-Strategically standardized checkouts, cash handling, vendor check-in procedures, and safety policies, substantially improving inventory and cash loss control.

Regional Sales Manager, HT Hackney Company-Indianapolis, IN 08/00-06/04

-Recruited to drive sales growth across a 5-state territory for one of nation’s largest wholesale distributors of food and retail products servicing convenience stores, drug stores, travel centers, and independent grocers.

-Effectively targeted and acquired new corporate and independent accounts while concurrently developing and servicing existing clients to generate $3.5M in annual sales.

-Expanded revenue streams by aggressively launching new products, conducting high volume of sales calls, actively participating in industry tradeshows, and cultivating productive owner relations.

-Successfully built and led a high-performance team of sales associates and merchandisers to deliver first class customer service.

OWNER/OPERATIONS MANAGER, BP Oil Company-Cleveland,Oh 06/97-08/00

- I successfully operated two BP Oil gas /convenience stores after 10 years on the corporate side as a manager and supervisor. I developed my knowledge and experience in vendor relations, merchandising, recruiting, customer service, multi-unit supervisor and P&L management.

BA, Business Management, Malone College-Canton, OH

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