Service Delivery Program Coordinator

KRISTIE B. DENMAN

*******@*****.*** Voice: 773-***-****

ACCOMPLISHMENTS

Demonstrate competent performance by conceptualizing strategies from collected data and devising plans to minimize any disputes across multiple departments.

Juggle time-sensitive projects, deadlines, serve as liaison between upper management and staff; gather and formulate constructive feedback from both parties.

Conduct meetings that achieve results by planning with fresh perspectives, delegating tasks to the team, watching the time and allowing feedback.

Promote relationships of trust and respect by obtaining a detailed understanding of clients’ internal processes and workflow to enable better service delivery.

Place emphasis on results by supporting upper management and overseeing resolutions of potential pitfalls.

WORK EXPERIENCE

P

Program Coordinator

June 2020-present

Boys and Girls Club of Chicago

Supervise over 300 youth and employees for One Summer Chicago Program and Chicago Youth Service Corps

Communicating with employers about project, event or expectations and goals

Responsible for planning, implementing, and evaluating different programs

Managing projects with strict deadlines while staying within budget constraints by utilizing resources effectively

Firm understanding of procedures that increase efficiency

Delegating tasks to appropriate team members.

Ability to prioritize and complete tasks in a timely manner

Trainer March 2017 – October 2019

American Red Cross, Chicago IL

Conduct customized health and safety training programs with supervisors and managers to meet the needs of all participants.

Maintain a high degree of professional participation when teaching health education materials such as CPR, AED, BLS and First Aid.

Understand human behavior by displaying empathy, accepting accountability and being able to listen to others.

Travel 100% of the time.

Trainer April 2008 - Present

National Safety Council, Chicago IL

Achieved lasting results by spearheading new concepts, keeping the staff informed about new and existing updates and being proactive.

Optimally utilize all channels of communication to a variety of audiences to market the goals of the organization.

Spark enthusiasm when providing valuable insights to students by allowing them information access to develop an awareness of their learning and monitoring their progress by giving them feedback that is designed to help them compete against their personal best rather than each other.

Utilized the power of data information to evaluate and analyze fresh strategies to drive achievement and heighten engagement for students.

Senior Traffic Editor March 2012 – March 2016

Nokia, Chicago, IL

Methodical in planning and mapping for every project in accordance with best practices and processes.

Minimized errors when verifying traffic incident data for consumption by navigation, satellite and XML clients.

Supported upper management and made resourceful decisions for real-time incident activities, monitoring emergency service scanners and editing traffic information from various resources.

Prioritized workflow to assure multiple queues with varying complexity were completed in a timely manner.

Created fresh content from collecting data information from staff that increased audience retention by 40% as measured by annual engagement surveys.

EDUCATION

Chicago State University, Chicago

B.S. Business Management

Instructor Certified - CPR/AED/First Aid BLS

Girl Scout Leader

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