Business Analyst Product Owner

Emi Akpodae (BA Hons, PGCert in Project Management)

Tel: 075******** Email: ********@*****.***

PROFILE

A highly skilled Business Analyst with extensive experience in translating complex business requirements into technical specifications across various competitive market sectors. Proficient in using Prince2, Agile/Scrum, Waterfall, and hybrid methodologies to drive successful project outcomes. Demonstrates strong analytical, problem-solving, and decision-making abilities, with a flexible approach to adapting to evolving technologies and business environments. Client-focused and dedicated to optimizing business efficiency, influencing stakeholders, and ensuring that project objectives are consistently met. Committed to delivering value, supporting profit maximization, and enhancing overall organizational performance.

KEY SKILLS & COMPETENCIES

Requirements Gathering: Expert in eliciting and gathering requirements through workshops, interviews, document reviews, meetings, and other techniques.

Business Process Mapping: Proficient in developing business cases, documenting business requirements, and mapping customer journeys.

Data Migration Expertise: Deep understanding of data migration challenges, including configuration item mappings, data field mappings, unique identifiers, and patient pathways.

Analytical Techniques: Skilled in conducting Gap Analysis, SWOT, and PESTLE analysis to support project initiatives.

Stakeholder Management: Strong capability in managing relationships with stakeholders at all levels, ensuring their needs are identified, prioritized, and addressed effectively.

Business Strategy & Modeling: Adept at developing business strategies, stakeholder identification, business process modeling, research, and requirement engineering.

Project Lifecycle Management: Comprehensive understanding of the full project lifecycle, including analysis, documentation, business requirements, and implementation plans.

Software Development Lifecycle (SDLC): Solid knowledge of SDLC with extensive experience in producing Project Initiation Documents (PID), Business Requirement Documents (BRD), Business Cases, and Benefit Review Plans (BRP).

Digital Commerce & Marketing: Experience in Digital Commerce Management, Marketing Automation, PPC Strategy, SEO Strategy, Web Development, and Content Management.

Change Management: Ability to engage with stakeholders to understand and respond to their needs in a rapidly changing business environment.

Quality Assurance: Experienced in new process implementation, defect management cycle, test planning, test cases, and user acceptance testing (UAT).

Technical Proficiency: Expertise in using diagramming and modeling tools to capture ‘As Is’ and

‘To Be’ processes, and translating business requirements into technical solutions.

Adaptability: Quickly adapts to new working environments and acquires new skills efficiently.

Communication & Documentation: Strong ability to document and present analysis results in a clear and concise manner, with excellent attention to detail.

Tools & Software: Proficient in SharePoint, Office 365, Excel, Visio, Confluence, Jira, Gliffy, Balsamiq, OneDrive, and others.

System C

Business Analyst/Change Lead October 2022 – Present Project Highlights: Information Technology, Digital Transformation, Business Process Improvement, Healthcare, Social Care and Education Solutions

I am currently leading the clinic optimisation project for two NHS trusts. Working to improve their Standard Operating Procedures (SOP) – Inpatient and Outpatient Referrals process to help reduce the long waiting list and Order Communication & Result Reporting (OCRR) process to be fully paperless. I am leading the analysis of current patient pathways to capture functionality requirements; business process flows; data requirements – statutory product enhancing; and configuration required to support localised operational variances/service integration needs. I determine the scope and requirements for the clinical transformation program that is currently in process. My accountabilities are:

I define and document the current state pathways; pain points; and create opportunities for improvement ‘’As is’’- ‘’To be’’, including paper processes that need consuming in a digitised process, using engaged, persona techniques (i.e., paper picnic, surveys, 1:1 interviews, workshops). Able to effectively carry out effective gap analysis to improve current processes.

I work with NHS Trusts to understand their current state to ensure migration satisfies their requirement and produce annotated future state processes by developing detailed process maps (Visio) and detailed requirements specifications for Content Factory to create new clinical content as needed.

I ensure to produce high-quality detailed requirements to support my work. My accurate and timely report submissions have contributed to my success in delivering projects on schedule. I support the tailoring of the “Gold Build” blueprint configuration and clinical content with the Trusts to address local needs, by running series of workshops (remote or face-to-face as agreed with the customer), involved throughout the Project Life Cycle from initial engagement through to Go Live and Early Life support.

I ensure new or deviated processes supporting my recommendations are validated internally, working closely with Trusts, from Subject Matter Experts to clinicians and their technical team. Working closely with the Solution Factory to facilitate the translation of the requirements specification as required, assist with UAT, raise and monitor issues found to ensure successful resolution, and ensure the Trust is kept aware of progress.

I ensure the content of the Business Analyst Toolkit is continually reviewed and updated in confluence as the work matures, reviewed and report results of test migration, and working with Trust to fix all identified issues to improve the quality of all migration process.

I collaborated effectively with team members to share knowledge and consider lessons learnt from sprint reviews and retrospectives.

Working within a structured agile process; ensuring requirements are managed through elicitation and prioritise the product backlog to aid sprint planning, also developed requirement traceability matrix. I consider opportunities and potential risks attached to deviations from the project Blueprint and work closely with the Content Factory/Solutions Assurance teams as appropriate which helps to mitigate financial risk.

I have been recognised for exceptional stakeholder management, effectively minimised risk and ensures projects are delivered within scope.

Some of the solutions and tools I used in carrying out my daily activities are CareFlow EPR (PAS) formerly known as Medway, Narrative Builder, Jira, Confluence, and Microsoft Office Suite. JMD Consult Ltd

Business Analyst September 2020 – September 2022 Project Highlights: Digital Transformation, Financial Consulting, Real Estate, Web Development, and Migration

Produced Impact Assessment Documents and obtained stakeholder approval for deliverables.

Facilitated workshops, delivering process diagrams, high-level requirements, user stories, and support documentation.

Applied MoSCoW methodology to define project scope, establish high-level requirements, and prioritize deliverables.

Engaged with business units to convert business needs into software and new processes, conducting gap analysis and mapping ‘To Be’ process improvements.

Documented systems requirements using object-oriented analysis and UML, designing use case diagrams, process flows, customer journeys, and data models.

Provided business requirements in a clear, traceable format for development teams, ensuring alignment with project goals.

Supported end-to-end project delivery within Prince2, Agile/Scrum environments, participating in daily Scrum meetings and managing risk/issue resolution.

Managed procurement processes for migrating on-premise applications to the cloud, including data migration to Azure Active Directory and synchronizing with Office 365.

Worked with engineers and project managers to develop project plans, post-implementation reviews, and handover documents.

NHS

Business Analyst/Consultant September 2018 – August 2020 Project Highlights: Software development, Business Process Improvement, Healthcare/Social Care Solutions and Digital Transformation

Contributed to successful business process improvement and the end-to-end delivery of digital transformation projects.

Collaborated with the Project Manager to define and secure agreement on project scope, deliverables, and timelines.

Led successful migrations to future-state software, ensuring compatibility with existing Healthcare Information Systems.

Identified organisational goals and structures by directly engaging stakeholders through shadowing, interviews, and workshops.

Created comprehensive business cases, including feasibility studies and strategic analyses

(SWOT, Porter’s Five Forces), resulting in actionable recommendations.

Organized workshops and utilized SDLC to gather and translate business requirements into precise technical specifications.

Conducted Gap Analysis and mapped “As Is” to “To Be” processes, driving significant improvements.

Developed detailed Product Requirement Catalogues, including user stories, process flows, and UML diagrams, ensuring alignment with business objectives.

Supported project delivery in Agile and Scrum environments, managed sprints in Jira, and facilitated daily Scrum meetings.

Collaborated with the Test team to produce Test Plans and supported User Acceptance Testing, ensuring successful project outcomes.

Supervised the development of training manuals and facilitated smooth handovers to the Business-as-Usual Team.

Successfully worked with EPR systems, such as Rio and Cerner Millennium, enhancing system integration and performance.

Asonz Limited

Business Analyst/Project Manager January 2016 – August 2018 Project Highlights: IT Services, Ecommerce Specialist (Digital Marketing), End-user computing, and Vendor management

Engaged stakeholders, SMEs, and IT departments using workshops, focus groups, interviews, and shadowing techniques.

Converted business requirements into solution delivery, collaborating with key business units.

Increased online sales by analyzing data from Google Analytics, Facebook Pixel, and Shopify reports.

Conducted gap analysis to map current and future process/system improvements.

Monitored and reported on project milestones, updated RAID log, and mitigated risks.

Liaised with stakeholders to develop products, promotions, and ensure prompt project documentation processing.

Created use case diagrams, process flows, user stories, and data models using MS Visio.

Contributed to overall business strategy using external and internal analysis.

Maintained requirement catalogues in JIRA and used SharePoint for PMO setup.

Reviewed budgets, prepared cost estimates, and coordinated project management tasks.

Trained other junior-level employees in the company's best practices through teaching sessions and training material.

EDUCATION & CERTIFICATION

Postgraduate in Project Management – London South Bank University

BA (Hons) in Business Management – London South Bank University

Administrative Management – Institute of Administrative Management, London

Qualification in Education and Training (QTLS)

Prince 2 Foundation / Practitioner Training

Agile Project Management Training

Level 7 in Strategic Management and Leadership

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