Project Management Customer Service
Resume:
Richard Wolski
Manager
*** **** ***. *, ***** Petersburg, US, 33703
********@*******.***
Professional summary
Manager with over a decade of experience in operational leadership and financial management, adept at steering teams towards exceeding performance targets. Skilled in marketing, budget planning, and project management, demonstrated through a proven track record of enhancing operational efficiency and customer satisfaction at Sea Org. Currently leveraging extensive managerial skills in a dynamic environment, committed to driving success through meticulous attention to detail and strategic foresight.
Employment history
Uber Self-Employed Saint Petersburg
Mar 2022 - Jul 2022
• Managed independent business operations
• Leveraged Uber platform for service provision
• Ensured customer satisfaction through punctuality and professionalism
• Resolved customer complaints effectively
• Boosted ratings by 20% through exceptional service
• Boosted efficiency by innovating client interaction methods at Uber, enhancing user satisfaction.
Amazon Warehouse Lead
Nov 2021 - Feb 2022
Sea Org Manager
Jan 2012 - Oct 2021
Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve organizational performance.
• Implemented new procedures and technologies that improved efficiency and streamlined operations.
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Education
School of the Art Institute of Chicago, Chicago, IL BA in Fine Arts
Sep 1979 - Jun 1982
Skills
Marketing (Experienced)
Project Management (Experienced)
Budget Planning (Skillful)
Communication (Expert)
Problem-solving (Expert)
Additional information
Experience
March 2022- Dec 2022
• Self-Employed • Uber
November 2021 – February 2022
• Warehouse Lead • Amazon
January 2012 - October 2021
• Manager • Sea Org
Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve organizational performance.
• Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
• Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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