Customer Service Representative
Resume:
Raynette Sibert
Council Bluffs, IA *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Ubiquity - Omaha, NE
March 2023 to May 2023
Took inbound calls for client and answered questions about doctors, claims filed, and other matters. Data Processing Agent
CyberThink
October 2021 to January 2022
Placed at TD Ameritrade-Review new customer accounts to ensure all documents were there for compliance and attach the documents that the customer's submitted to customer's accounts. Write letters to customer's if documents needed to be still submitted or if the documents that had been submitted were incomplete. Add flags to customer's account to stop withdrawal of funds until the account was in full compliance.
Customer Sales and Service Agent
AAA Auto Club Group - Omaha, NE
October 2019 to February 2020
Take inbound calls from customers who have auto and home insurance with Auto Club Group and service their existing policies.
Customer Service Representative
Kelly Services - Omaha, NE
April 2019 to June 2019
Placed at Lincoln Financial Group - short term assignment. Answered inbound calls for customers who wished to file short term disability or FMLA claims. Customer Service Representative
West Corporation - Omaha, NE
October 2018 to December 2018
Take inbound calls from client regarding Human Resources issues such timekeeping, payroll issues, and password issues.
Rental Sales Agent
Avis Budget Group - Omaha, NE
June 2018 to September 2018
Make reservations for rental cars from customers and answer questions. Customer Service Representative
Alorica - Omaha, NE
February 2018 to April 2018
Contact customers who were late on payments on their cars and attempt to get the payment. Customer Service Agent - Call Center
AHS PharmStat - Omaha, NE
August 2017 to January 2018
Staffing Agency-placed at Prime Therapeutics. Answer inbound calls from medicare customers who had questions about their pharmacy benefits.
Customer Service Agent
West Corporation - Omaha, NE
February 2015 to May 2015
Took inbound calls from customers who had questions on their cell service, such as transfers of financial responsibility.
Attorney
Nebraska
August 2000 to May 2008
Solo Practitioner- mainly family law practice.
Winnebago Tribal Court-Prosecutor and JFJ Office
Thurston County Attorney's Office- Deputy County Attorney Education
JD in Law
Creighton University School of Law - Omaha, NE
August 1996 to May 1999
Skills
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Legal Research
• Legal Drafting
• Microsoft Outlook
• Litigation
Assessments
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Front desk agent (hotel) — Proficient
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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