Operations Manager Healthcare

Adam Wassung

Healthcare Operations Leader

**** * **** **. *******, NE 68516 402-***-**** ****.*******@*****.***

PROFILE

Highly accomplished healthcare operations leader with over 15 years’ experience driving and overseeing efficient, effective, and innovative operations. I specialize in healthcare facility management and am adept at optimizing processes and uncovering hidden value within operations. Proven track record in launching new facilities and spearheading significant programs while consistently meeting targets and benchmarks

EXPERIENCE

MANAGER, FIELD OPERATIONS – AFFORDABLE CARE, LLC (REMOTE – TRAVEL 75%) - NOVEMBER 2020-PRESENT

Developed and Implemented Strategies to Optimize Field Operations Efficiency.

Managed operational tasks and coordinated with Cross-Functional Teams

Led Field Operations Team to consistently meet and exceed performance targets

Acknowledged as a top performer, senior leadership tasked me with providing business operations support to more than 45 practices. I have supported practice in the following states: Alabama, Colorado, Idaho, Illinois, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Dakota, South Dakota, Utah, Washington.

Analyzes financial trend data using P&Ls and other tools and acts on areas of opportunity. Balancing operations costs accordingly.

In every territory assigned to me, there has been an increase in the Case Acceptance percentage by 5% or more compared to the previous year.

I have trained, developed and continued to mentor new Field Operations Managers within ACI.

CENTER DIRECTOR – KEDRION BIOPHARMA, LLC (ON-SITE LINCOLN, NE) SEPTEMBER 2018 – NOVEMBER 2020

Successfully managed and executed transition from Grifols, Biomat USA to KEDPLASMA, LLC. All employee personnel files were transferred, entire staff were trained on KEDPLASMA SOP’s, new vendor contracts created, service agreements established, new marketing strategy developed and implemented, and employee pay, benefits and personal lives were not negatively impacted by transition.

Executive Summary presented to KEDRION Leadership outlining market analysis and the fair market value for donation fees to Regional Management.

In 2019, operations production improved by 24.15% by increasing donations from 16,999 in S1 2019 to 22,413 in S2 2019. Average Daily Donation total in December 2019 was highest since 2011, at 156.56

Covid Pandemic dropped donations to ~90 units per day. Increased donations by 42% from May to November 2020.

During my tenure at KEDPLASMA, LLC, I focused on developing a pipeline of leadership while expanding and improving the business. In 2019, two of my Assistant Managers have advanced to Center Management roles.

CENTER MANAGER – GRIFOLS, BIOMAT USA (ONSITE LINCOLN, NE) 10/2010-08/2018

Reduced employee turnover from 85% to under 20%

Enhanced production by 25%, effectively executed several project deployments which improved efficiency and customer satisfaction.

Improved the cross-training rate of employees from 45% to 70%.

Reduced overall cost per liter through heightened production and adoption of more efficient processes

Advanced knowledge and utilization of iCims, ADP, Vendor Invoice Management System, DMS, NextGen, PCS2, Hematerra, CRM.

Appointed as trainer for the Management CLDP Program, having trained and aided in the appointment of over 5 Center Managers. Recognized as a subject matter expert in the Midwest Central Business Unit.

Dispatched to struggling location to perform audits and report to senior leadership. Worked with Senior Leadership to develop plan of action and assisted in implementation and monitoring of KPI’s

Developed CAPA’s with the Quality Assurance Team and implemented track compliance to Standard Operating Procedures.

Ensures the total operation complies with Facility SOPs, State and Federal (FDA) Regulations, as well as European Medicines Agency (EMA) Regulations, OSHA, CLIA/COLA and PPTA Requirements

Expert on Code of Federal Regulations Parts 200 and 600

Represented Operations in redeveloping the company Standard Operating Procedures, Focusing on Lean Practices and cGMP

Oversee work of and mentor non-management center staff and assist with Daily Center Management.

COMBAT MEDIC 68W – MEDICAL SERGEANT

06/2006-06/2012

Provided medical care and support to injured soldiers in combat zones.

Trained and mentored junior medical personnel in emergency medical procedures.

Ensured proper inventory and maintenance of medical supplies and equipment.

Worked alongside physicians and nurses to administer medical treatment.

Performed triage and emergency medical procedures in high-stress environments.

Collaborated with team members to coordinate patient care and evacuation.

Managed medical records and documentation in compliance with military regulations.

Demonstrated proficiency in administering first aid and advanced life support interventions.

Military Medals and Achievements: Army Achievement Medal (2), Army Good Conduct Medal, Reserve Components Achievement Medal, National Defense Service Medal, Humanitarian Service Medal, Non-Commissioned Officer Development Medal, Armed Forces Reserve Medal with Mobilization Device, Global War on Terrorism Service Medal, Iraq Campaign Medal, Army Service Medal

Skills

Leadership, Strategic Planning, Team Management, Budgeting, Process Improvement, Customer Service, Risk Management, Training and Development, Regulatory Compliance

Education

Southern New Hampshire University

Associate of Arts (AA), Business Administration and Management

Lincoln East High School

High School Diploma

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