Customer Service Call Center
Resume:
Khadijah Hafford
Beaumont, TX *****
**********@*****.***
* Work Experience*
*Customer Service Specialist*
Conn's Home Plus March 2023 to Present
• Assisted customers with a warm and professional attitude • Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Took inventory
• Performed data entry for shipments
*CSR - Customer Service Representative*
ROI Call Center Solutions July 2021 to March 2023
• Provided assistance to clients
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
*Nursing Assistant*
Summer Place Assisted Living - Beaumont, TX February 2022 to June 2022
•Changing Diapers
•Feeding
•Bathing, Cleaning room, Changing bed linen
*Nursing Aide*
Burke Center Living Assisted- Kirbyville,Tx October 2019-December 2019
• Cooking, Cleaning, washing clothes
•Giving out medication,checking blood pressure, checking blood sugar
• Assist with bathing if need
*Correctional Officer*
TDCJ - Woodville, TX December 2019 to July 2020
• Enforcing rules and maintaining order in prisons and jails.
• Supervising inmates and their various activities.
• Offering counseling to offenders and helping convicts with rehabilitation.
• Inspecting the facilities while making sure that the facilities meet the standards.
• Searching inmates and check for contraband items.
• Reporting on the conduct of inmates and keep account of all those in charge.
• Searching visitors for contraband items and Supervise visitation hours.
• Going on patrol duties and escort prisoners for both internal and internal visits and transfers.
• Helping conduct prisoner reviews and make sure inmates get access to professional help.
• Functioning as part of a team to resolve crisis situations and respond to first-on-the-scene incidents.
• Making use of authorized physical control and restraint procedures to control situations. • Protecting the prisoners' property and respecting the prisoners' dignity and rights.
• Building relationships with other staff members.
• Offering educational opportunities to inmates.
• Inspecting the prisoners' mail and personal items.
• Collaborating with enforcement authorities to prevent crimes.
*Patrol Security*
Patriot Security - Nederland, TX April 2019 to September 2019
• Drive Patrol car around the plant every hour
• Walk the property and check to make sure everything was locked up and secure
• Protect company's property and staff by maintaining a safe and secure environment
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in direct defense of life or property
• Apprehend criminals and evict violators
• Take accurate notes of unusual occurrences and report in detail any suspicious incidents • Patrol randomly or regularly building and perimeter
• Monitor and control access at building entrances and vehicle gates
*Cashier* (Team Leader)
Seven Eleven - Beaumont, TX January 2019 to April 2019
Represents the face of the company for customers and offers exceptional customer service with prompt, efficient, and courteous service
• Maintain daily operations to keep 7-Eleven stores operating smoothly.
• Keep a clean, safe environment for patrons.
• Ring customer purchases using electronic cash registers.
• Forecasting, ordering, and stocking merchandise throughout the store.
• Change gas prices, based on the market and approve price over rides on registers.
• Maintained friendly and professional customer interactions
• Created and demonstrate team-oriented values to help the store operate at maximum efficiency. • Always keep the safety of our customers and employees in mind.
*Customer Service Representative*
Alorica - Beaumont, TX August 2017 to January 2019
• Talks to customers over the phone or email to resolve their questions or concerns • Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations • Track call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary
*Cashier* (Team Leader)
Seven Eleven - Beaumont, TX
December 2015 to January 2019
Represents the face of the company for customers and offers exceptional customer service with prompt, efficient, and courteous service
• Maintain daily operations to keep 7-Eleven stores operating smoothly.
• Keep a clean, safe environment for patrons.
• Ring customer purchases using electronic cash registers.
• Forecasting, ordering, and stocking merchandise throughout the store.
• Change gas prices, based on the market and approve price over rides on registers.
• Sell money orders
• Maintained friendly and professional customer interactions
• Created and demonstrate team-oriented values to help the store operate at maximum efficiency. • Always keep the safety of our customers and employees in mind.
*Kitchen Aid*
Avalon Place - Kirbyville, TX October 2013 to March 2014
• Help prepared meals for patients at scheduled times. • Washed dishes and clean cooking area
*Cashier* (and Appearal)
Walmart - Silsbee, TX March 2013 to June 2013
• Ring customer purchases using computerized cash registers.
• Answer questions the costumers may have about merchandise, store policies, and ongoing promotions • Handle returns and unpurchased items to the locations they came from
• Participated in physical inventory counts and assists sales or stock associates with remedial tasks during slow hours.
*Car Hopp*
Sonic Drive Inn - Kirbyville, TX March 2009 to February 2011
• Serve Food and refreshments to patrons in cars: Take order and relays order to Kitchen or serving counter to be filled
• Make drinks to complete orders.
• Place Filled order on tray and fasten tray to car door
• Total and present check to customer and accept payment for service
Education
High School Diploma
Kirbyville High School - Kirbyville, TX, US
2012
Skills
• Creative Problem Solver
• Highly motivated self-starter
• Exceptions Communication Skills
• Organization Skills
• Results Driven
• Strong customer relations
• Maintain all records efficiently
• Proficient with Microsoft Office applications • Analytical Thinker
• Reliable
• Customer oriented
Certifications and Licenses
Guard Card
Contact this candidate