Customer Service Store Manager

Koren ledford

Brooksville, FL *****

*************@*****.***

+352 57 31 26 2

With years of experience in customer service, I have grown to be a hard worker; I work well with others, and consider myself to be a dependable person. I take pride in the quality of my work and strive to be successful in the work place, and in everyday life. Authorized to work in the US for any employer

Work Experience

Retail Store Manager

Sun Com Mobile/ Cricket Wireless-Brookville, fl

December 2023 to Present

• Oversaw all aspects of stores daily operations

• sale

• customer service

• inventory management

• training of new hires

• holding my team accountable for hitting all store sales goals as well as their personal goals each month

• dealing with escalated customer service issues

• Ordering store supplies

• making sure all policies and procedures are followed Cricket Wireless Retail Store Manager

Smart Touch Wireless LLC (Cricket Wireless)-Brooksville, FL March 2021 to Present

• Sales, knowing what product we have in stock stand what the specific feature each phone has, giving the customers a warm and welcoming atmosphere, uncover what their needs are in a phone, explaining what phones fit them for the features they are needing in a phone, educating them on those features, and making sure they are comfortable and happy with the purchase they made, then sincerely thanking them for their business.

• I am now the Retail Store Manager my responsibilities, are being a team leader and making sure my store reps are following policies and procedures, and evaluating them and making sure they are doing well and encouraging them on things they could be doing better, doing rep write ups if needed. I also keeping up on what the store needs, such as ordering inventory and store supplies. I do paperwork and keep up on new policies and make sure they are implemented. Waitress/Hostess/Cashier/Busser/dishwasher

The Rising Sun Bistro-Brooksville, FL

October 2018 to Present

• Wash dishes, keep dish area clean and tidy

• Buss tables when customer leave making sure tables are ready for the next customers

• take orders letting customers know what the specials are and explaining what's on the menu

• cash register, printing out summery of there meals then collecting their payments

• hostess, greeting and seating customers as well as letting their server they have a table Front Desk Agent

Microtel Inn & Suites-Brooksville, FL

July 2020 to September 2021

Answer the phone with proper etiquette, make reservations, run night audit, help guest with any needs or concerns they may have during their stay, communicate with house keeping to let them know when rooms have been vacated after guests have checked out, check in guests upon arrival Production Associate

Jericho Road Ministries Thrift Stores-Brooksville, FL March 2018 to September 2018

• Assisted customers with donation drop offs and\or sales pick ups

• Sort and price clothing

• Maintain cleanliness on sales floor, production room, and outside of stores

• Purge outdated merchandise off of the sales floor at appropriate time Cashier

Dollar Tree-Dade City, FL

January 2017 to November 2017

• Processed sales with a friendly helpful attitude

• Stocked general merchandise in a clean and tidy manor

• Provided help to customers with any of their customer service needs Custodian / Detention Teacher

BayLife Academy-Seffner, FL

January 2008 to January 2009

• Performed cleaning duties for bathrooms and lunchroom areas (sweeping, mopping, vacuuming)

• Emptied waste receptacles for all workspaces, classrooms, and restrooms

• Scrubbed and sanitized of all restroom facilities

• Performed window washing and office furniture relocation as needed

• Kept janitors closet clean and organized

• Disciplinary counselor for children who were given detention Front Desk Representative

Country Inn and Suites-Tampa, FL

January 2007 to July 2008

• Received and greeted clients politely leaving a positive impression

• Sorted general complaints and issues of workers and customers

• Handed out employee applications, memos, and notices

• Organized the visitor check in/out process at the beginning and end of each shift

• Ran necessary procedures needed to begin and end every work day

• Provided customers with any customer service needs they may have had Skills

• Proficient in phone etiquette and customer relations

• Knowledgeable in setting appointments and making reservations

• Skilled in multi-tasking, prioritizing, and organizing

• Ability to work independently as well as function optimally in group settings

• Receptionist

• Scheduling

• Filing

• Customer Service Skills

• Receptionist

• Scheduling

• Restaurant Experience

• Custodial Experience

• Phone Etiquette

• Kitchen Experience

• Night Audit

• Guest Services

• Serving Experience

• Busser

• Food service

• Cleaning Experience

• Food Preparation

• Host/Hostess

• Cash Handling

• Multi-line Phone Systems

• Retail Sales

• Restaurant Management

• Sales

• Customer service

• Retail Management

• Store Management Experience

• Merchandising

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