Customer Care Management System
Resume:
Career Aspiration
Believing in teamwork, measurable performance and professional ethics, my aim is to be a part of any progressive & professional team. I am fully motivated to contribute to the objectives of team & utilizing my skills set.
Areas of Expertise
Accounting & Financing
Auditing & Inspections
Time Management System
Mystery Shopping
Business Reports preparing
Presentations
Training & Development
Performance Management
Customer Care & Support
Revenue & Collection
Reward Management
Compensation & Benefit
Debit Recoveries
Employee Relations
Recruitment & Selection.
Credit Control.
Credit Management.
Team Management.
Team Performance.
PTCL
HR& ADMIN
Dept: Regional Office Sukkur
UDC HR TMS Coordinator
October, 2019 to till Date.
1. Operation Time Track System TMS (Biometric machines) Installation @ (22) Locations/exchanges of STR Sukkur Region, controlling online & Supporting to staff.
2.Working experience of newly introduced PTCL Vibe Aap ACS System for attendance through Cell Phones.
3.TA Trips Process on SAP Module.
PTCL
Revenue Department Sukkur
Looking After Revenue Officer of Ghotki Division in addition UDC/Finance Coordinator
October, 2016 to September,2019
1.Billing & Customer Care.
2.Customer handling & resolving their Billing issues & effective Services provided to valued customers of area.
3.Working experience on BnCC & CRM System of Company.
4.Reconciliation with Auditors of GOP in different departments for payment verification & collecti
5.on of pending claims/Cheques.
PTCL Quality Assurance Division
PTCL Regional Office Sukkur
PTCL
Dy: GM Office Sukkur
UDC Upper Division Clerk
January 1, 2011 to September,2016
1.All Staff & Establishment work of Division Staff.
2.Computer Typist
3.Quality Inspection & Provisional Accepting Tests PAT’s.
4.Mystery Shopping Surveys/Trainings to Staff.
5.Churn Survey
6.Record Keeper
UDC Upper Division Clerk
January, 2010 to December,2011
01.Staff & Establishment work, Transfer Posting of Staff, Compilation of Regional Seniority of Staff & Promotions.
2. Training & Engagement
3. Compensation & Benefit Management
UDC Upper Division Clerk
January, 1995 till December,2010
1.All Staff & Establishment work of Division Staff.
2.Computer Typist
3.Performance & Appraisal Management System/ACR’s.
4.Travel & Expenses Management.
5.Budgeting for Division.
6.Coordinate/Support team in arrangement and management of Training Program.
7.Coordinate with HR Operation Team for employee clearance and ensure proper employee end of services.
8.Accounts work & Pay Roll of Staff.
9.Record Keeping & Service updating of Staff in their Service Book.
Projects & Achievements
oSuccessfully implemented SAP modules in HR Department.
oSuccessfully implemented PCPM Machines for Auto billing amount Collection of Revenue Department.
oSuccessfully implemented Time information system TMS /ACS PTCL Vibe at all business Units & Controlling/handling from HR Department.
oAchieved highest Revenue Target & Obtained Championship Award from the Top Management.
Education
Master’s in Finance
SALU, Khairpur in 2002
Bachelor’s in commerce
SALU, Khairpur in 1994
Diploma in Civil Drafting
Trade Testing Board Govt: of Sindh Directorate of Manpower & Training from TTC Sukkur in 2002.
Trainings/
Certification
Workshop Institute
oEffective Business Communication NILAT Karachi
oHealth & Safety Environments @ Work Place NILAT Karachi
oInformation Technology TTC Sukkur.
oCDP Understanding Telecom Network Services TTC Sukkur.
oHuman Resource Management TTC Sukkur.
oBilling & Customer Care “BNCC” TTC Sukkur.
oInternet Protocol T.V PTC Sukkur.
oUnderstanding Towards Quality Management System TTC Sukkur.
oFive Keys to Total Quality Environment TTC Karachi.
oUnderstanding towards Health & safety Assessments TTC Karachi Series Standard OHSAS18001
oPersonal Grooming & Attire and Positive TTC Sukkur
Skills
oExcellent Computer Skills.
oExcellent Interpersonal Skills.
oExcellent Communication Skills.
oExcellent Time Management Skills
oExcellent Negotiation Skills.
oExcellent Financing & Accounting Skills.
oGood Leadership Skills.
oGood Credit Control Skills
oExcellent Credit Management Skills
oGood Debit Recovery Skills.
oGood Key Performance Indicator Skills.
oExcellent Ledger Management Skills.
oExcellent Team Management Skills.
oExcellence Team Performance Skills,
Personal Interest
oLove to work, travel, play sports and try new things, not afraid to get hands dirty
Miscellaneous Information
Permanent Address: Flat# D-4 PTCL Colony Rohri, District Sukkur Sindh Pakistan.
Date of Birth: 08th March,1973.
Marital Status: Married
Languages: English, Urdu, Sindhi
Willing to Relocate: Yes
Reference
Will be furnished on request
RAHMAT ALI MALIK
CONTACT
Email: ******************@*****.*********:******.****@****.***
Mobile: +92-300-*******
Address: Flat# D-4 Ptcl Colony Rohri District Sukkur Sindh Pakistan
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