Call Center Representative
Resume:
BK
Barka Kassire
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Work History
Walmart - Call Center Representative
Fort Worth, Texas
10/2023 - Current
ABM Industries - Call Center Representative
Irving,Texas
08/2023 - 10/2023
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
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Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
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Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
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Streamlined call flow processes for more efficient response times and increased productivity.
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Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
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Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
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Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
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Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
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Met customer call guidelines for service levels, handle time and productivity.
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*************@*****.***
Fort Worth, Texas 76120
Skills
● Technical Support
● Customer service optimization
● Customer support
● Complaint resolution
● Call center operations
● Gathering information
● Client communication
● Problem-solving skills
● Route dispatch
Education
07/2015
University of Yaounde 2
Associate : Law
Languages
French:
Native or Bilingual
English:
Professional Working
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