Account Manager Service Advocate

Terrika 901-***-**** Murray

Memphis, TN

*************@*****.***

Summary of Qualifications

Precision-driven and customer-focused professional with experience in administrative support, provider services, and client relations. Proven ability to manage tasks efficiently, communicate effectively, and provide exceptional service in fast-paced environments.

Skills

UnitedHealth Care- Provider Service Advocate Sr (February 2022 - present)

•Acted as a liaison between providers and the organization, ensuring clear communication and support.

•Managed provider inquiries and resolved issues related to services and claims.

•Developed and maintained relationships with healthcare providers to foster collaboration. Skills

KeyOptions Community Care- Administrative Assistant (November 2018 - February 2022)

•Managed office tasks including scheduling, correspondence, and document management.

•Assisted in the preparation of reports and presentations for management.

•Supported team members with various administrative tasks to enhance productivity. First Horizon Bank (May 2015 - November 2018)

•Provided exceptional customer service to clients using funicular services, ensuring a positive experience.

•Assisted in resolving customer inquiries and issues promptly and effectively.

•Collaborated with team members to improve service delivery and operational efficiency. Education

Lane College (September 2006 - May 2010)

Bachelor of Science in Biology, Cum Laude

Interests and Activities

•Volunteer Work: Actively involved in community service with The Life Church, contributing to various outreach programs.

•Photography: Passionate about food photography, managing a dedicated Instagram account showcasing culinary creations. References

Current references are available on request.

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