Assistant Manager Customer Service

Glenda Williams

Stone Mountain, GA

My name is Glenda Williams I have been in the Workforce since 1989. I am a mother of three and at times work two jobs. Those jobs made me a strong worker in a lot of fields. My first major job was with The Kroger Company started in 1989 until the store closed in 2002. There I was promoted to the Assistant Manager before it closed. While searching for work I obtained my CNA LICENSE. I worked as a CNA until I was hired by Walmart in 2006. There I was in many roles. Receiving, Supervisor, and Management. I always seek Great results in all my assignments and tasks. If you are looking for someone to be an asset to your business I am your person all I need is a chance. Work Experience

Assistant Manager

Walmart-Grenada, MS

May 2011 to September 2024

I was apart of the hiring process

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives

• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance

• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed

• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals

• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Assistant Manager

Walmart-Greenwood, MS

March 2006 to May 2011

I managed an area in the store and several Associates. I made my associates schedule making sure I had the coverage I needed with the right person in the right place to succeed. I developed associates to be able to move up in higher level. I was apart of maintaining sales and managing merchandise. Education

Online course in Business Administration

Mississippi Valley State University - Itta Bena, MS August 2006 to May 2008

Skills

• Management Experience (10+ years)

• Assistant Manager Experience (10+ years)

• Food Safety (10+ years)

• Employee Orientation (10+ years)

• Cash Handling (10+ years)

• POS (10+ years)

• Inventory Control (10+ years)

• Recruiting (10+ years)

• Retail Management (10+ years)

• Retail Management (10+ years)

• Merchandising (10+ years)

• Merchandising (10+ years)

• Supervising Experience (10+ years)

• Supervising Experience

• Sales Experience (10+ years)

• Loss Prevention (10+ years)

• Store Management Experience (8 years)

• Leadership (10+ years)

• Interviewing (10+ years)

Certifications and Licenses

Driver's License

March 2024 to March 2032

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