I'm a fast learner with great customer service skills

Lentz Tia

***.************@*****.*** Tyner, KY +1-270-***-****

PROFESSIONAL SUMMARY

lam a fast learner and self sufficient. Used to running whole stores alone. Good at

solving problems on my own. am curtious and work well handling customers

questions and concerns and overall dealing with the public.

WORK HISTORY

Cashier (Sales and Related) at Deer View Mart

01/2023 - 06/2024 (1 year)

*Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.Calculate total

payments received during a time period, and reconcile this with total

sales.*Calculate total payments received during a time period, and

reconcile this with total sales.*Monitor checkout stations to ensure that

they have adequate cash available and that they are staffed

appropriately.*Establish or identify prices of goods, services or admission,

and tabulate bills using calculators, cash registers, or optical price

scanners.*Compute and record totals of transactions.*Greet customers

entering establishments.*Process merchandise returns and

exchanges.*Issue receipts, refunds, credits, or change due to

customers.*Assist customers by providing information and resolving their

complaints.*Maintain clean and orderly checkout areas and complete other

general cleaning duties, such as mopping floors and emptying trash

cans.*Cash checks for customers.*Issue trading stamps and redeem food

stamps and coupons.*Answer customers' questions, and provide

information on procedures or policies.*Compile and maintain non-monetary

reports and records.*Stock shelves, and mark prices on shelves and

items.*Receive payment by cash, check, credit cards, vouchers, or

automatic debits.*Sell tickets and other items to customers.

Housekeeper at Steve Hays

08/2022 - Current (2 years)

*Wash dishes and clean kitchens, cooking utensils, and silverware.*Sweep,

scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and

waxing machines.*Replenish supplies, such as drinking glasses, linens,

writing supplies, and bathroom items.*Hang draperies and dust window

blinds.*Keep storage areas and carts well-stocked, clean, and tidy.*Remove

debris from driveways, garages, and swimming pool areas.*Empty

wastebaskets, empty and clean ashtrays, and transport other trash and

waste to disposal areas.*Clean rooms, hallways, lobbies, lounges,

restrooms, corridors, elevators, stairways, locker rooms, and other work

areas so that health standards are met.*Clean rugs, carpets, upholstered

furniture, and draperies, using vacuum cleaners and shampooers.*Replace

light bulbs.*Dust and polish furniture and equipment.*Wash windows, walls,

ceilings, and woodwork, waxing and polishing as necessary.

Customer Service Representative (Office and Administrative Support) at

General Dynamics Corporation

10/2020 - 01/2022 (1 year)

*Used active listening and probing questions when need be to get further

clarification on a consumers caseReceiving personnel in procedures and

software for damages and problem file resolution*Provide

recommendations to enhance process flow*Ensuring a positive experience

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