General Manager, Travel Coordinator, Maintenance Administration
Resume:
DIANE KASPER
LA PORTE, IN ***** **************@****.*** 231-***-****
Summary
Highly experienced professional with history of diverse roles including Corporate/Commuter Sales Coordinator, General Manager, Business Owner, Maintenance Administrator, Financial Analyst, Microsoft Training Instructor, Government Travel Coordinator, and US Navy Cryptologist. Expertise spans operations, project management, financial analysis, training, intelligence, sales and strategic planning.
Skills
Project Management
Data Analysis
Team Leadership
Problem Solving
Cross-Functional Collaboration
Organizational Management
Business Development
Presentation Skills
Time Management
Strategic Planning
Microsoft Office
Communication Skills
Budgeting
Negotiation Skills
Operational Efficiency
Instructor Skills
Leadership Skills
Experience
Corporate-Commuter Travel Coordinator/Dynamic Capacity Mgmt/Mx-Aircraft Owner Liaison 08/2022 to 06/2024
Fly the Whale Hybrid – USVI/New Haven CT
Coordinated sales strategies, achieving a 25% increase in commuter corporate account renewals, successfully managing 100+ client relationships to enhance revenue growth and customer satisfaction.
Developed and implemented capacity management strategies, ensuring efficiencies of processes and procedures, thereby optimizing resource utilization by 20%, ensuring efficient aircraft allocation across routes, enhancing operational efficiency and reducing costs.
Acted as primary liaison, facilitating communication between aircraft owners and maintenance teams, resulting in a 20% improvement in maintenance turnaround times and owner satisfaction.
Developed targeted sales campaigns, contributing to a 10% rise in commuter bookings.
Leveraged technology to help collect, track, organize and analyze data of flights.
Lead coordinator for Group Travel division. Coordinated groups upward of 30 pax over multiple days and locations and coordinated with outside transportation providers to provide efficient ground transportation.
Advance Go-Team member responsible for setting up Hub Operations for Commuter Services – USVI
Demonstrated executive leadership and supervisory capabilities
General Manager 08/2020 to 01/2024
Wilco Aircraft Charter South Bend IN
Oversaw daily operations of multiple departments, enhancing operational efficiency.
Improved customer satisfaction through strategic initiatives.
Implemented cost-saving measures, reducing operational expenses by 25% while maintaining service quality, and improving aircraft owners’ bottom line.
Demonstrated knowledge, skills, and abilities to successfully fulfill responsibilities as required in senior positions
Directing the work of an organizational unit
Ensuring the success of one or more specific major programs or projects
Monitoring progress toward strategic goals, evaluating organizational performance and taking action to improve performance
Supervising the work of employees; and
Exercising important policymaking, policy determining, or other executive functions.
Business Owner/General Manager 09/2021 to 08/2022
FlightLevel Air Holland MI
Launched an aircraft management consulting startup and achieved 50% revenue growth in the first six months for the client, as well as overseeing all daily operations and strategic planning. Worked directly in each department evaluating roles and processes.
Implemented employee development programs, reducing staff turnover by 60% and boosting productivity by 25%, creating a positive and motivated workplace culture.
Knowledge of the business environment (e.g. economic trends, awareness of commercial/industry business practices, standards, mergers, and acquisitions). in order to recognize potential programmatic impacts, and knowledge of the methods and techniques of fact-finding/market research.
Negotiated key partnerships, enhancing service offerings and increasing client base by 50%, solidifying the company's market position and driving long-term profitability.
Ability to identify problems, determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and make recommendations
Knowledge of the principles, methods, and tools used to assist in risk identification, assessment, and mitigation including assessing the probability and consequences of potential problems and their solutions.
Maintenance Administrator/General Manager 08/2008 to 09/2021
Air Services Inc (bought by Executive Air) Traverse City MI
Coordinated all logistics with vendors and suppliers, overseeing procurement of maintenance supplies and services, aircraft parts and equipment, ensuring quality and cost-effectiveness in all maintenance activities.
Led a team of maintenance technicians, providing training and support, fostering a collaborative and skilled workforce dedicated to maintaining high operational standards.
Managed daily maintenance operations, ensuring timely completion of repairs and preventive maintenance schedules to maintain optimal equipment functionality and safety standards.
Oversaw inspection processes to ensure compliance with FAA safety standards and regulations
Managed all budgeting, profit & loss statements and department finances utilizing QuickBooks.
Education and Training
Former Microsoft Application Instructor (5 years) – Word, Excel, Project & PowerPoint (all levels)
US NAVY - Cryptology: Cryptologic Technician
Brethren High School
College of Southern Maryland – ongoing
Demonstrated executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications listed below. its Equivalent skills learned in the private sector. Able to demonstrate I have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
Directing the work of an organizational unit;
Ensuring the success of one or more specific major programs or projects;
Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance;
Supervising the work of employees; and
Exercising important policymaking, policy determining, or other executive functions.
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