Case Manager Team Leader
Resume:
Amanda Kildare-Cummings
** ***** ******, ******* ****, NY 13790
Contact Information
************@*****.***
EXPERIENCE
Helio Health, Syracuse, NY
Team Lead, 2018-2024
● Demonstrated consistent performance and dedication, leading to multiple promotions within the organization.
● Ended tenure as a Team Leader, overseeing and guiding a team of professionals to deliver high-quality services
● Effectively communicated with clients, colleagues, and management to ensure smooth operations and client satisfaction.
● Demonstrated strong organizational skills in managing caseloads, schedules, and administrative tasks efficiently.
Previous Work History
Collections Manager, Various Companies
● Managed collections operations for multiple companies, including Aaron’s Sales and Lease, NCI, General Revenue Corporation, and The CBE Group.
● Successfully collected outstanding debts while adhering to company policies and regulations.
● Demonstrated proficiency in communication and negotiation to resolve payment issues and maintain positive customer relationships.
● Utilized organizational skills to prioritize accounts, track payments, and meet collection targets.
EDUCATION
Johnson City Senior High School
Graduated: 1998
Elmira Business Institute
Associate of Occupational Studies in Medical Assisting Graduated: 2011
Certifications:
Certified Alcohol and Substance Abuse Counselor (CASAC II) New York State License Number: 36718
Expiration: 3/26
.
SKILLS
Leadership: Excelled in
leadership ability in
guiding teams and
achieving organizational
goals.
Communication: Strong
verbal and written
communication skills,
essential for interacting
with clients, colleagues,
and management.
Organization: Proven
ability to manage
caseloads, schedules,
and administrative tasks
effectively.
Independent Work:
Ability to work
autonomously and
efficiently, with minimal
supervision
REFERENCES
Available upon request
Contact this candidate