Customer Service Front End

DONALD SCOTT

Whitecourt, AB **********@*****.*** 780-***-****

HIGHLIGHTS

Effective communication skills, able to speak clearly, concisely and share opinions without offending others and utilize active listening skills to ensure understanding

Strong leadership skills developed through supervising and directing the daily activities of up to 20 staff as a business owner, and up to 100 while Superintendent

Experience working in a customer service setting such as scaffolding sales, presenting bids on various contracts, and dealing with client issues as a leader

Experience operating heavy equipment including forklift, skid steer, front end loader, and limited experience on roller/packers

ORGANIZATIONAL & TECHNICAL SKILLS

Strong organizational skills, set an objective, make a plan, and timeline to complete the objective(s), as a scaffolder, foreman, General Foreman and business owner

Excellent multitasking capabilities with the ability to manage competing demands and follow through to make sure tasks are completed

Experience building quotes, taking into account materials, manpower, and time requirements for specific jobs and presenting those quotes to clients

Class 5 drivers license with a clean drivers abstract COMMUNICATION & INTERPERSONAL SKILLS

Proven ability to explain company products and services related to scaffolding industry and generate sales of company products and services

Experience working in a team setting to complete tasks, or construction and scaffolding projects while also remaining highly effective when working independently

Mentorship skills demonstrated through training new employees on all job duties and safe work procedures

Experience evaluating staff work performance and possess the ability to provide positive, and constructive feedback

EMPLOYMENT EXPERIENCE

Scaffolder 2022 to 2024

Brock, Christina Lake & Whitecourt, AB

Scaffolder/Lead Hand/Foreman/General Foreman 1979 to 2020 Carpenters Union Locals 1325, 1995, 343, 1669, Canada EDUCATION

Scaffolding Certificate

Alberta Scaffold Training Association, Edmonton, AB

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