General Manager Property
Resume:
Keith Rasnake
Findlay, OH **840
************@*****.***
Professional Summary
Experienced and result-oriented property manager with a proven track record of exceeding established goals, generating revenue and hiring capable staff. Skilled in maintaining and effectively operating 3 star hotels and restaurants for several years. Accomplished significant results pertaining to rehabilitation and reorganization of hotels, promoting a great work environment, encouraging staff development as well as increasing revenue. Ambitious and motivated with excellent interpersonal communications and consistently delivering high quality work.
Education
Cornell University
Masters of Business Administration – 1983
Professional Experience and Achievements
Assett Operations Manager for Indiana Hospitality Group
South Bend, Indiana
October 2018-present
●Deployed to perform special task or specific projects within the 20 hotels owned by Indiana Hospitality Group
●Oversees, directs and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics
●Provide leadership and direction as a relief General Manager at various Hotel(s) to provide interim coverage for General Manager’s or acting Area Manager’s position
●Coordinates, directs and manages the staff and day-to-day hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction
●Participates in hotel sales and lead generation efforts in compliance with current guidelines for General Managers
●Assists in the selection and training of the General Manager
●Assigned to lead or manage regional initiatives including recruitment, training compliance, hotel operations audits, and other similar activities
●Provided leadership and direction for a specific hotel in the absence of the General Manager or District Manager
● Shares Manager on Duty responsibilities during off hours with AGM/GM and will perform daily management and sales duties to ensure optimum property operation in the absence of the regular AGM/GM
●Works closely with the regional leadership, training and standards, and corporate in order to determine the areas of opportunity within their assigned territory that require additional coaching and mentoring to achieve goal targets
●Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees
●Coaches and support property management and associates on the customer centric service culture
●Regularly travels and is away from home for periods of several weeks to months
General Manager for The Greek Garden
Findlay, Ohio
March 2010-May 2018
●Oversee daily operations, accounting, scheduling, staff retention
●Oversaw extensive remodeling of banquet room which made a second dining room and doubled indoor seating
●Negotiated with the city of Findlay for unused alley way to turn it into an urban outdoor dining area
●Updated current wine program tripling net past year sales
General Manager for The Maverick Resort
Ormond Beach, Florida
June 2006-January 2010
●Oversaw a 3 million dollar renovation of The Maverick Resort, in order to up-date the facilities and ensure a more earth friendly location. The first commercial property to utilize solar energy in the State of Florida.
●Successfully turned a one star resort into three star resort by drastically improving the customers’ satisfaction ratings.
●Planned and accommodated quarterly board of director meetings.
●Managed 138 rooms, a full service restaurant and a staff of 70.
General Manager for Ocean Manor
Fort Lauderdale, Florida
April 2004-December 2006
●Organized several events that generated revenue for the resort: including a promotional event for Cruzan Rum, arrangement of weddings and hosting a live concert for national recognized entertainment.
●Managed over 300 rooms, maintain a very high staff retention rate.
●Lower the condo association fees for members by 25%.
●Assisted in the renovation of the hotel, including its three restaurants and two bars.
●Commercial property director, active member of the board of directors.
●Created $300,000 in revenue by negotiations with MTV for a televised show, as well as utilizing the hotels restaurants and bars.
Food and Beverage Manager for The Café Del Mar
Fort Lauderdale, Florida
March 2002-February 2004
●Hired and trained staff for an ocean side restaurant and live entertainment complex that generated over 8 million dollars in sales.
●Assisted in the conversion of a Burger King into a thriving 3 star fine dining restaurant.
●Promoted the sale of local spirits in order to provide consistent revenue for the café and aid the local businesses.
Certifications and Skills
●Fluent in German
●Department of Business and Professional regulation – C.A.M. #31737
●U.S.C.G. – 100,000 ton Costal Master of Vessels
●Proficient with the following programs: Microsoft Word, Excel, Outlook,, Apollo,
Micro Systems 3600, Squirrel, and Aloha,
●Hotel Operating Systems: Opera, Fosse, OnQ, Concerto, Room master
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