Customer Service Front End
Resume:
Gretta Prevette
Looking for a Career not just another Job!
Elkin, NC 28621
******.********@******.***
I am a determined and driven individual that is hard working and motivated. I feel that I will excel at whatever duty I am requested to fulfill. I have excellent customer service skills as well as outstanding communication skills. I seem to work best in stressful situations. I also have management experience In various fields.
Authorized to work in the US for any employer
Work Experience
Peer Navigator
Wilkes Recovery Revolution, Inc.-North Wilkesboro, NC January 2024 to October 2024
Peer Navigator where through lived experience I meet people where they are at to help them get to where they wanted to be and sometimes where they never knew they could go. I develope bonds with people who I feel has help change their lives. I gave them someone to confide in and depend on as well as reach out to at any time. The one thing about me specifically is I actually meet my peers where they are if they have a bad day I have a bad day with them. It may not be in the most professional manner but it to me is the most effective way of reaching those that I serve and have developed a relationship with. Assembler
Worldwide Protective Products-Wilkesboro, NC
January 2023 to January 2024
I worked in the mesh department as a cutter. I measured all the mesh to size and cut the product to scale so that it can be assembled in the next phase of production. I am also cross trained as a joiner so that I can join the product that I cut where it is assembled together and can go into the final phase of production. Server/Cashier
The Coffee House-Wilkesboro, NC
April 2014 to June 2018
At this position I always maintained a positive friendly attitude because I would Greet the customer as hostess and also be their server. At the end of their experience I would check out each customer that entered the establishment. At times if the cook was backed up I would help with food prep and cooked at times. Again I always attempted to give an excellent experience by providing the upmost customer service and serving experience within my abilities to each and every person that entered the establishment.
Server
The Beach Pit-Saint George Island, FL
June 2013 to April 2014
I performed as a server in a very fast paced BBQ restaurant on a very crowded Island during the summer months. Responsible for front end prep, food running, and some hostess front end work. I excelled in customer service by giving top notch service skills that includes speedy order and delivery of food, keeping drinks leveled off and making sure the customer was extremely happy with my overall service. Lowe's Home Improvement - Customer Service Associate Lowe's Home Improvement-Wilkesboro, NC
June 2009 to April 2012
I was the first point of contact for customers at the corporate level. I answered calls concerning customers needs at the store level as well as sales and internet quarys regarding fashion lighting questions and issues.
Supervisor
Red Carpet Inn-Wilkesboro, NC
July 2005 to June 2009
I oversaw mostly the activities of the front desk position. I was responsible for scheduling, pay roll and reviewed the nightly adult. I handled all the online reservations and well as booking clients via telephone and checking clients in. Made sure their rooms were up to standard and handled all repairs and request in a timely manor.
Collections Representative
CompuCredit-Wilkesboro, NC
September 2004 to June 2005
I worked in a collection call center environment as a hybrid agent. I was responsible for collections as well as handling charge off legality for accounts that reached the maximum amount of time to be in the que for agent collection. I was very professional and all my audits were up to par. Youth Counselor
YMCA-Wilkesboro, NC
June 2004 to December 2004
As a youth counselor I quardinated and oversaw the children during early morning before school activities as well as the after school program the YMCA offered. I also planned weekend activities for the children and interacted with parents to give feedback on their child's progress. Education
High school diploma
North Wilkes High School - Hayes, NC
August 1999 to June 2004
Skills
• Cashiering (3 years)
• Cleaning Experience
• Computer Skills (10+ years)
• Cold Calling (10+ years)
• Microsoft Excel
• Sales (5 years)
• Negotiation (10+ years)
• Communication Skills (10+ years)
• Organizational Skills (10+ years)
• Data Entry
• Phone Etiquette
• English
• Administrative Experience
• Telemarketing
• Account Management
• Upselling
• Microsoft Word
Certifications and Licenses
Recovery Coach
July 2021 to Present
I am certified to be a Recovery Coach. My certification allows for me to be a point of contact for people that suffer from addictions that are in active addiction or in recovery currently Peer Support Specialist
February 2023 to February 2025
To be a point of contact to aid those needing assistance in dealing with various factors that stem from mental health or drug addiction.
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