Customer Service Representative

LATORI STEVENSON

Kannapolis, NC ***** 704-***-**** ***************@*****.***

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Complaint resolution

Data Entry

Call Management

Report Generation

EXPERIENCE

08/2012 - Current Customer Service Representative

What A Burger - Kannapolis, NC

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Made daily bank deposits and accounted for all funds within the establishment.

05/2005 - 04/2007 Assembly Line Worker

Freightliner Trucks A Division Of Daimler Trucks USA - Cleveland, NC Assembled components of a variety of products, adhering to production specifications.

Monitored assembly line operations and identified any issues or problems that arose.

Inspected finished products for quality assurance purposes. EDUCATION AND TRAINING

06/2001 High School Diploma

AL Brown High School - Kannapolis, NC

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