Customer Service Medical Receptionist
Resume:
Amanda Griffith/Daviau
Résumé
Rome, NY *****
************************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Presbyterian Healthcare Services - New Hartford, NY April 2023 to Present
Giving showers, helping providing excellent care, help feeding, cleaning, doing laundry, helping with errands, doing household tasks.
Medical Receptionist
CNY Cardiology - Utica, NY
February 2023 to May 2023
Checking in patients, demographics, referrals, checking out patients, Customer Service Representative/Lead Cashier
Savon - Vernon, NY
November 2022 to January 2023
Providing great customer service,stocking, cashing out customers, gaming,inventory Dietary Aide
Campus nursing home - Oriskany, NY
February 2020 to December 2022
Doing dishes, passing food, cleaning, cooking, making coffee and doing Menus for my residence Medical Receptionist
Oneida Health - Oneida, NY
April 2022 to October 2022
Check in and out patient’s, run insurance,check out patients Walmart Stocker
Walmart - Rome, NY
October 2021 to March 2022
Stocking shelves, unloading pallets,
Assistant Manager
Dollar General - Oriskany, NY
August 2020 to November 2021
As an Assistant Manager, or Associate Manager,I was responsible for implementing workflow procedures based on direction from the company's General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Home Health Aide
Healthcare Services Group - Utica, NY
2005 to 2015
Assists patients by providing personal services, such as, bathing, dressing, and grooming. ... Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient. Advises on nutrition, cleanliness, and housekeeping. I am also med certified. Home Health Aide (HHA)
Presbyterian Healthcare Services - Clinton, NY
October 2010 to November 2014
Passing meds, cleaning, vitals, bathing, cleaning and doing laundry Lead Cashier
PetSmart - New Hartford, NY
January 2002 to December 2006
Counting down drawers, providing excellent service, stocking shelves, Cashier
Walmart - New Hartford, NY
May 2000 to September 2004
Providing excellent customer service, cashing out customers, stocking shelves Cashier/Customer Service
Walmart - New Hartford, NY
July 2000 to May 2004
Providing great customer service, cashing out customers, cleaning my work area, stocking shelves watering flowers.
Lead Cashier
PetSmart - New Hartford, NY
January 1997 to August 2000
Providing excellent customer services, assisting customer’s, cashing out customers, and stocking shelves Education
Personal Care Assistant in Nursing
Remote
Present
Certificate HHA in Nursing
Utica, NY
Junior High School Education
Oriskany Junior-Senior High School - Oriskany, NY
Skills
• Critical Care Experience
• Home Care
• Nursing
• Patient Care (10+ years)
• Microsoft Office
• Microsoft Word (5 years)
• Microsoft Word (3 years)
• Customer service
• Caregiving (10+ years)
• Hospital Experience
• Sales
• Vital Signs
• Assistant manager experience (10+ years)
• Triage
• Senior care
• Laundry
• Front desk
• Customer support
• Medication administration
• Food preparation
• Coffee Experience
• Meal Preparation (8 years)
• Hospice Care
• Medical Records (6 years)
• EMR Systems (3 years)
• Epic (3 years)
• Dietary Aide Experience
• Cleaning Experience
• Phone triage (4 years)
• EHR systems
• Patient monitoring
• Documentation review
• Animal handling
• Serving
• Cooking
• Medical terminology (4 years)
• Communication skills
• Medical office experience (3 years)
• Typing (3 years)
• Microsoft Excel (3 years)
• Case Management
• Medical scheduling (3 years)
• Medical records (3 years)
• Medical billing (2 years)
• English
• Guest services
• Restaurant experience
• ICD-10
• Cashiering
• Hotel experience
• Computer skills
• Animal care
• Kennel Experience
• Childcare (10+ years)
• Inventory control (9 years)
• Customer service
• Medical records
• Typing
• Microsoft Excel
• Hospital experience
• Vital signs
• Sales
• Guest services
• Cash register
• Critical care experience
Certifications and Licenses
HHA
May 2011 to March 2013
Giving meds, baths, cooking, cleaning,feeding and just talking with them CPR Certification
BLS Certification
Certified Home Health Aide
October 2013 to April 2016
First Aid Certification
October 2021 to 2024
Assessments
Call center customer service — Completed
July 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Inside sales — Completed
October 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Currently worked at Oneida Health as a MOC
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