Customer Service Manager
Resume:
Contact
Education
Phone
************@*****.***
Naperville, Illinois
Address
Veni Marwah
As a devoted Customer Service Manager at Geanis World, I strive to deliver exceptional customer service and prioritize the needs of my clients above all else. With over eight years of experience in the customer service industry, I have consistently exhibited my analytical and decisive approach, which has led to successful outcomes for my clients. My strong interpersonal skills have allowed me to build and maintain long-lasting relationships with clients and business partners. I am also highly skilled in multitasking and adapting to new technology, which enables me to offer innovative and effective solutions to even the most complex business challenges. Experience
2002 - 2007
2020 - 2023
Yatra.com - Senior Consultant
Delhi University, India Geanis World - Manager
B.com ( Accounting )
Expertise
Language
Customer Service Manager
Certification
Certified scrum master ( CSM ) from
Scrum Alliance
Cross-functional communication
Risk Assessment and Management
Analytical Thinking
Coaching and Mentoring
Sales and Marketing
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Project Management
Agile Methodology
English
Hindi
Punjabi
Manage large amounts of incoming calls
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Follow communication procedures, guidelines and policies.
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Handling the team of 10 people.
Providing direction and guidance
Understanding the strengths and weaknesses of team memebers Solving problems and resolving the issues
Organizing task and helping in acheiving the goals.
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- Handled an average of 80 customer inquiries and
complaints per day with a 96% customer satisfaction rate as a consultant.
- Maintained a knowledge base of the evolving product offerings and proactively recommended new products to existing customers
- Documented customer interactions to reduce
onboarding time by 15% when new customer service
representatives interact with customers
- Maintained up-to-date customer records in Yatra.com while interacting with customers across email, phone, and social media
- As a team leader, I always understood my team's requirements to work efficiently.
-Organized and facilitated daily standup meetings, reviews, and estimations to improve the work. Assisted in team development, and leveraged organizational resources to improve capacity for project work
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