Customer Service Account Manager

ELAINE TYBURSKI

*** ******* ***** ********** *******, NY 11746 347-***-**** ********@*****.***

CERTIFICATIONS

Certified to Supervise Bulk Oil Plants June 2014

Transportation Worker Identification Credential (TWIC) June 2014

Flushing High School Graduate since 1986

PROFESSIONAL EXPERIENCE

Petro Home Services

Woodbury, NY

Dispatcher

May 2019 to Present

● Assigned and dispatched work to technicians according to area and skill set

● Continually monitored workloads and adjusted accordingly

● Kept in contact with customers regarding delays in arrival time.

● Documented contact with customers

● Assisted customer service in getting appointments for customers

● Kept in contact with area supervisors regarding important issues

● Handled high phone volume inbound and outbound

Petro Commercial Services Woodbury, NY

Commercial Account Manager June 2016 to May

2019

● Managed small and large commercial accounts

● Maintained reports on balances and status of accounts

● Maintained continual contact with accounts payable depts.

● Reported monthly to supervisors on high balance accounts

● Handled all customer needs regarding accounts

● Provided attentive customer care

● Ran hold reports when necessary

Petro Home Services Woodbury,NY

Credit representative September 2015 to June 2016

● Handled incoming and outgoing calls

● Calculated and set up arrangements for account balances

● Processed and recorded payments for customers

● Calculated budgets for customers

Energy Conservation Corporation Queens, NY

Operations Dispatcher April 2013 - April 2015

● Dispatched service technicians and drivers as well as routing the area

● Routed service calls according to priority

● Kept track of service reports on calls from technicians Energy Conservation Corporation Queens, NY

Data Entry April 2013 - April 2015

● Organized and input delivery gallons into system for billing

● Organized and input service calls performed for billing Loved Scent New York, NY

Sales/Distributions February 2012 - January 2015

● Networked and communications to sell hand crafted candle tarts

● First hand experience selling products on a domestic based system

● Kept record of income and expenses monthly

CUSTOMER SERVICE

Energy Conservation Corporation Queens, NY

Customer Service January 2013 - April 2013

● Answered phones to set up service calls and deliveries

● Processed and recorded customer payments by credit card and checks

● Ran credit check for new customers

Proficient in Energy, Pegasus,Salesforce and Microsoft Works well both independently and with a team

Detail oriented and punctual.

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