Customer Service Quality Assurance
Resume:
Monir Ali
Chicago Ridge, IL *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Technician
PIONEER SERVICES-Addison, IL
January 2022 to February 2024
• Perform first article, in-process & final inspection on representative parts utilizing different automated and manual equipment for inspection
• Set up and use precision measuring equipment including comparator, Profilometer, gauges and other inspection equipment
• Execute knowledge of GD&T, Quality methods, standards, inspection procedures and Quality work instructions
• Evaluate problems and make recommendations for solving corrective actions as needed
• Update and maintain inspection documents
• Ensure that all departments have calibrated inspection equipment
• Support, understand and comply with all safety policies and procedures
• Provide quality inspection of parts received from outside vendors Patient Coordinator
Hayat Home Medical Equipment-Evergreen Park, IL
August 2021 to January 2022
• Responsible for coordinating and processing medical equipment.
• Manage more than 500 patient accounts for equipment restock/supply.
• Analyze and adhere to Insurance guidelines for all patients.
• Inbound and outbound customer service inquiries.
• Patient documentation retrieval
• Responsible for maintaining extensive knowledge of medical equipment and best practices.
• Subject matter expert of trouble shooting machines for patients VP of Operations
Patriot Medical Transport-Broadview, IL
March 2014 to June 2021
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages and oversees, either personally or through subordinate supervisors, daily operation of the Emergency Medical Services (EMS) Department including EMS billing and emergency medical operations.
• Establishes priorities for department activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders.
• Organizes workflow and prepares schedules; reviews payroll; approves timesheets and leave time; oversees departmental training and quality assurance efforts.
• Assists with preparation of short term and long range management plans; evaluates and determines proficiency level of the department and personnel; identifies areas requiring improvement; formulates and executes action plan to correct deficiencies.
• Develops, interprets, and/or implements standard operating and testing procedures, policies, training programs, and general orders; establishes and reviews employee and departmental goals and objectives.
• Instructs and directs subordinates regarding proper procedures and protocol of the department; reviews all work for compliance with standards, policies, and procedures; schedules and coordinates in-service training for personnel.
• Meets with the Chief of EMS and other county officials regarding major policies affecting the administration of the department; recommends improvements and changes as appropriate.
• Oversees and reviews EMS billing activities including electronic billing, spreadsheets, and reports; responds to patient billing questions/complaints as patients' last resort; resolves consumer and billing issues.
• Initiates internal investigation as required in personnel misconduct, complaints, inquiries, and incidents; researches, approves, implements, and documents counseling and/or disciplinary action. Business Owner/Manager
JJ FOOD, PHONE & TOBACCO-Chicago, IL
April 2009 to January 2014
• Resolve customer complaints regarding sales and service.
• Oversee regional and local sales managers and their staffs.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Determine price schedules and discount rates.
• Monitor customer preferences to determine focus of sales efforts.
• Prepare budgets and approve budget expenditures.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
• Determine price schedules and discount rates.Review operational records and reports to project sales and determine profitability.
• Prepare budgets and approve budget expenditures. Dispatch Supervisor
ATS Brokerage-Palos Hills, IL
December 2006 to February 2009
• Negotiate and arrange transport of goods with shipping or freight companies.
• Determine method of shipment and prepare bills of lading, invoices, another shipping documents.
• Estimate freight or postal rates and record shipment costs and weights.
• Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
• Keep records of all goods shipped, received, and stored. Education
Accredited Sleep Technologist in Sleep Medicine
Chicago Sleep Behavior Medical Institute (SBMI) - Deerfield, IL October 2012 to May 2013
NCCA CERTIFICATION in EKG TECHNICAN
CMK HEALTH TRAINING CENTER - Glendale Heights, IL
June 2006 to May 2008
High school diploma
Amos Alonzo Stagg High School - Palos Hills, IL
September 2002 to May 2006
Skills
• Profit & Loss
• Process Improvement
• Product Development
• Vital Signs
• Budgeting
• Operations Management
• Strategic Planning
• Logistics
• Supply Chain
• Change Management
• Forecasting
• Team Management
• Customer service (10+ years)
• Supervising experience (10+ years)
• Medical scheduling (5 years)
• Medical terminology (5 years)
• Emergency management (5 years)
• Warehouse management (5 years)
• Fleet management (7 years)
• Leadership
• Management
• Transportation management
• Computer literacy
• Quality control
• Manufacturing
• Driving
• Transportation management (8 years)
• Transportation planning (8 years)
• Laboratory experience
• Transportation (10+ years)
• Management
• Microsoft Exchange
• Cash handling (10+ years)
• Recruiting (10+ years)
• Time management
• English
• Employee evaluation
• Arabic
• Healthcare
• Healthcare (7 years)
• Heavy lifting
• Basic math
• Computer skills
• Pricing
• Medical Records
• Interviewing
• Management
• Leadership
• Customer service
• Communication skills
• Windows
• Computer hardware
• Software troubleshooting
• Route driving
• Driving
• Computer skills
• Customer support
Languages
• English - Fluent
• Arabic - Fluent
Certifications and Licenses
Driver's License
July 2005 to July 2026
CPR Certification
Firearms License
Assessments
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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