Customer Support Service

MICHELLE MULLER

******************@*****.*** 480-***-****

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Inbound and Outbound Calling

Customer Support / Customer Service

Complex Problem-Solving

Negotiation

Problem Resolution

Customer Complaint Resolution

Experience

Poshmark.com/VintageChoices Tucson, AZ

Customer Service Associate

01/2020 - Current

Poshmark.com/closet/vintagechoices

Vintage Choices is my retail online store representing vintage styles with an inventory of over 600 items and over 80,000 personal customers.

Processed customer orders accurately and efficiently.

Resolved customer inquiries in a timely manner.

Provided information about products and services available to customers.

Demonstrated active listening skills when responding to customer questions and complaints.

Provided accurate quotes for requested products or services.

The CALM Club, LLC, Cave Creek, AZ

Program Director & Coordinator

01/2012 - 01/2020

Centered Awareness to Live Mindfully

Conducted needs assessments and developed program objectives for win win solutions to communication challenges

Created and implemented new policies and procedures for the program adding alternative, natural, answers.

Researched funding opportunities to support program initiatives.

Provided leadership in developing innovative approaches to meet program goals.

Directed staff training on technical aspects of programming activities.

Collaborated with external partners to leverage resources for the program's success.

Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.

Maintained communication with clients throughout their involvement in the program.

Family Support Services Prescott, AZ

Clinical Coordinator and Counselor

01/2013 - 01/2015

Family Counseling Community Resources Public Records & Documentation

Clinical Coordination

Specialization in developing mindfulness programs for neurodegenerative disorders and providing supportive services for families who have experienced trauma

Successful re-engagement in their community

Complete and maintain accurate records and reports regarding the family history, services needed and provided, documentation of progress, and other required information

Counsel family members to assist in overcoming dependencies

Coordinated patient referrals to appropriate medical facilities and practitioners.

Autism Spectrum Alternative Cave Creek, Az

Founder & Director, Program

01/2002 - 01/2012

Founded and directed a non-profit equine-facilitated therapy program that served over twenty-five students diagnosed on the autism spectrum

Developed our equine-facilitated sensory integration program and life-coaching program for families and individuals on the autism spectrum or with behavior challenges

Our primary focus was personal development through equine facilitated therapy, sensory integration, and expressive arts for our over thirty families

Guide clients in the development of skills or strategies for dealing with their problems through equine and expressive arts modalities

Counsel family members to assist them in understanding, dealing with, or supporting clients or patients through parenting classes, in person, and online communications

Evaluated the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives through documented, measurable results

Developed and implemented a comprehensive business plan to launch the company.

Education and Training

North Central University

Master's

01/2016

Program for Medical Family Counseling specializing in alternative choices for neurodegenerative disorders including Alzheimer's, Autism

Southwest Institute of Healing Arts Tempe, AZ

Life Coach Certification

01/2003

Ohio State University Columbus, OH

BA in Art Therapy & Psychology

01/1973

Activities and Honors

Member of the National Association of Professional Women - VIP Member of the Epigenesis Corporation – Alzheimer's Research Assistant Member of American Art Therapy Association – Senior Member Mac & PC: Microsoft Office Suite (Word, Excel, PowerPoint), iWork (Keynote, Numbers, Pages,) Adobe

Certifications

DDD Certified Grant Writing Associates Degree – Yavapai College Life Coach - Autism and Alzheimer's Research Equine Facilitated Coaching – working with Alzheimer's and Autism Child Abuse and Crisis Intervention – Substance and Sexual Abuse Counseling

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