Customer Service Sales Team

NWACHUKWU MARTINA CHINELO

080********, 070********, **************@*****.***

Strategic Sales Leader with a decade of experience in Logistics. Adept in driving new business revenue and managing the renewal of the existing businesses, set, monitor and manage monthly sales and customer service target, implement and maintain sales processes designed to achieve specific sales objectives.

WORK EXPERIENCE

Aug 2022 – Till Date

Group Head Commercial, Greater Washington Capital Ltd, Courier, Logistics and Public Sector Business.

Summary; To spearheads business or financial growth within an organization. Achieving efficient operational and financial management of business projects. Job Functions

Pursue new business opportunities and manage commercial and sales team activities globally and other matters that relate to company’s marketing /sales. Implement and maintain sales processes designed to achieve specific sales objectives. Driving new business revenue and managing the renewal of existing businesses through developing and maintain strong business relationships.

Oversee and drive the debt recovery of the commercial department to zero amount. Ensure proper documentation and record keeping of client database of the company. Oversee the development of rates to guide maximum profitability of every business sealed. Coach team members on best practices for managing and handling daily issues and task. Resolves issues with revenue generating businesses. Set, monitor and manage monthly sales and customer service target. Assist in the recruitment of sales team.

Liaise and work with other departments to attain the company’s goals. Achievements;

Securing major clients accounts

Successfully launching new products

Leading sales teams to exceed their targets

Implementing cost-saving initiatives

Developing effective marketing campaigns

Nov 2021 – Aug 2022

Business Continuity Manager, Greater Washington Capital Ltd Summary: Collaborate with departmental heads and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions. Job Functions

Pursue new business opportunities and manage commercial and sales team activities and evaluations globally and other matters that relate to the company’s sales, SQA, customers service and client Relationship unit.

Oversee the customer service and client relationship units, SQA, set targets and monitor their deliverables.

Analyze sales and other reports that give insight into how a company can make adjustments to improve performance.

Communicates with parties in a contract so that all understand the terms, particularly a contract’s financial aspects.

Oversee and drive the debt recovery of the commercial department to zero amount Oversee the Analyze data and generate reports to identify potential for business growth. Set, monitor and manage monthly sales and customer service target. Achievements;

Resolve complex issues during business disruptions Minimize financial losses and ensuring continuity of operations. Close a business deal with a team of 5 that resulted to 20% increase in revenue Sept 2019 – Nov. 2021

Marketing Manager/Cash Cargo Trans-Nationwide Express Plc, Courier and Logistic. Summary: To oversee all the marketing activities and cash sales within the organization. They are responsible for developing strategies, managing budgets, setting goals, and ensuring consistent brand messaging across various marketing channels.

Job Functions

Co -ordinate and handle all marketing related activities Organize, manage and coordinate events

Maintain a robust clientele base business information for marketing promotions Organize trade exhibitions and fares for the purpose of more businesses. Increase revenue trajectory for the company through pro-active marketing promotions Projecting the brand by continuous active online presence on social media handles. Carrying out extensive market analysis and comparison to benchmark against competitors Present marketing reports to the management and the board for business decisions. Achievements:

Develop and execute marketing campaign leading to increase in 20% engagement via incremental sales

Achieved 12% increase in website traffic by implementing digital marketing with the use of Email Marketing.

SEO, content creation through social media channels like Facebook and Instagram. Nov.2017 – Aug.2018

Regional Manager (Lagos Mainland) Trans-Nationwide Express Plc (Tranex) Summary: Responsible for developing and implementing sales, marketing, financial and structural strategies in stores across a group of territories. Job Functions:

Oversea and monitor the various offices and sales territories in the region Guide, train and manage lower-level management and supervisors. Maximize company profit at the region under my watch Collaborate with the marketing department for the planning of large event. Ensure that all territories and branches under the region adhere to safety, health, business laws and regulations.

Organize and implement training programs of staff in the region Uphold company’s business SOP and policies at the regional level to enhance profitability. Achievements

Business Developments in the region

Team leadership and motivation

Sales strategy and development

Sales training and mentoring

Customer acquisition and retention

Budget management

Nov. 2011 – Nov 2017

Business/Territorial Manager (Ikeja Territory) Trans-Nationwide Express Plc (Tranex) Summary: To generate new sales leads, negotiate clients pricing, and forecast sales revenue, and to help organization maximize their profit.

Job Functions

Signing of new clients’ accounts in Ikeja territory Handling customers complaints and queries for prompt resolution Developing the territory in the area of revenue and turnover for the company Ensuring that shared accounts with competitors are fully harnessed Managing and monitoring of the Express Centers attached to the territory Daily, weekly and monthly reports on performance vis a vis the target for Territory to the HBD Achievements

Proven track record of increasing annual revenue from N1 Million to N9 Million Achieve profitability targets by negotiating with potential clients Nov. 2009 – Oct 2011

Chase Express Ltd, Sales Executive

Summary; Build business by identifying and selling prospects, maintaining relationships with clients, identifies business opportunities by identifying prospects and evaluating their position in the industry. Job Functions

Winning New Businesses for the company.

Credit Control and debt collections

Damage Control resulting from Customers

Clients complains, follow up on existing accounts. Jan 2002 – Dec 2002

National Youth Service Corp (NYSC)

National Directorate of Employment Abuja

POSTION HELD Accounting Supervisor

Reorganizing of production and accounting documents, computing of premium figure, bank reconciliation, assistance with the management accounts and general Office duties EDUCATIONAL QUALIFICATION SCHOOL OBTAINED COURSE

Higher National Diploma Institute of Management & Technology Banking & Finance Ordinary National Diploma Institute of Management & Technology Banking & Finance SSCE Girls High School, Ezilo Ebonyi State Ordinary Level Professional Training:

Training on Marketing Strategies with Oceanic Insurance Limited Sales & Marketing training in Logistics and Courier & Transportation Institute of Certified Sales Professional (ICSP) 2018 Nigerian Institute of Management (NIM) in view 2022 HOBBIES – Traveling, Reading and meeting people

PERSONAL QUALITIES: Self-confident, thorough, experienced and adaptable, team player with strong interpersonal and communication skills.

Referee: On Request

Contact this candidate