Accounts Payable Customer Service

Johnnie Jeanal Harris

**** ********* **** *******, ** 38125 901-***-**** *********@*****.***

Professional Summary

Dedicated employee with experience managing teams and delegating tasks to accomplish operational goals with a diverse background offering skills in customer assistance, payroll/finance, inventory, microsoft and scheduling to boost team productivity.

Skills

●Staff Management

●New Hire Processing

●Microsoft Excel, Word, PowerPoint

●Accounts Payable/Receivable

●Payroll Correction/Deduction

●Budgeting and Reporting

●Guest Relations Management

●Oracle Fusion

●Oracle EBS

Certifications

●ServSafe

●ServSafe: COVID-19 Training

Work History

Store Manager

Family Dollar - Memphis, TN

November 2022 to Present

●Consistent top weekly sales in district.

●Ability to lead and guide team to excel in great customer service and sales

●Effectively schedule and manage payroll for all employees

●Train new hires for entire district

●Control inventory and loss prevention

●Regulate safely for employees and customers

●Ensure store audits are successful

●Maintain and uphold brand standards by leading by example

●Enforce integrity while creating a fun and positive work environment

●Assist sister stores with training of new managers and cashiers

●Monthly billing summaries

NeMarc Staffing

Payroll Specialist 03/2022 to 11/2022

●Process payroll for retirees and final pays for death.

●Print and distribute checks.

●Key payroll deductions

●Manage direct deposits

●Send and confirm ACH deposits

●Other assigned payroll duties

Memphis Oral and Facial Surgery 03/2020 to 3/2022

Front office manager

●File insurance claims

●Manage payments

●Appeal denials

●Post payments

●Manage schedule for 4 doctors

●Timekeeping for all employees

●All other office duties

Server Supervisor 04/2019 to 3/2020

Longhorn Steakhouse – Memphis, TN

●Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

●Kept register accurate through correct billing, payment processing and cash management practices.

●Oversaw daily operations of all members of the service team, including delegating tasks, training new staff and splitting tips at the end of each shift.

Server Supervisor 02/2011 to 03/2019

Cracker Barrel – Memphis, TN

●Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

●Trained and managed all serving staff, including employee development and issuing disciplinary action.

●Used downtimes to prepare ingredients and restock supplies for expected busy periods.

Manager 01/2005 to 01/2011

IHOP – Memphis, TN

●Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

●Mentored new team members on POS system operation, customer service strategies and sales goals.

On-Site Manager 01/2003 to 01/2005

Talent Force Staffing – Memphis, TN

●Assessed skill gaps for employees in the production department and developed training courses to meet identified needs.

●Oversaw day-to-day processing of payroll for 200 employees, including review of timesheets and computing pay.

●Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and demands.

Payroll Specialist 01/1999 to 01/2003

Talent Force Staffing – Memphis, TN

●Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.

●Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.

●Reviewed personnel records to determine schedules, occupations of new hires and changes in wage rates.

References available upon request.

Contact this candidate