Customer Service Representative

Dania Walters

Fort Worth, TX *****

***********@*****.***

+1-516-***-****

Versatile customer service representative with over 5 years of experience in excellent customer service. I am seeking a full time position where I can utilize my skills. Authorized to work in the US for any employer

Work Experience

Delta airlines

Customer Service Represenative-Grapevine, TX

December 2021 to June 2024

• Provided follow through on calls with confirmation and dissemination of requested information.

• Managed travel reservations.

• Issued boarding passes.

• Greeted customers with courtesy and assisted at the kiosk.

• Verified identification and travel documents.

• Ensured compliance with federal, state, and city laws regrading passenger and staff safety. Footlocker

Customer Service Represenative-Hurst, TX

November 2019 to July 2022

• Managed inventory

• Assisted in setting up and taking down marketing display.

• Helped customers locate products and checked store system for merchandise at other sites.

• Organized racks and shelves to to maintain store visual appeal. Education

Associate's in Sociology

Tarrant County College - Keller, TX

November 2020 to Present

High school diploma

Timber Creek High School - Keller, TX

August 2018 to May 2019

Skills

• Teamwork

• Analysis Skills

• Basic Math

• Hospitality Experience

• Hospitality Experience

• Childcare

• Social Work

• Communication Skills

• Computer Skills

• Food Preparation

• Time Management

• Front desk

• Customer service

• Office management

• Analysis skills

• Hospitality

• Sales

• Social work

• Teaching

• Communication skills

• Microsoft Excel

• Organizational skills (5 years)

• Time management

• Presentation Skills

• Property management

• Microsoft Office

• Microsoft Word

• Management

• Medical office experience

• Typing

• Administrative experience

• Phone etiquette

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