Customer Service Flexible Schedule

Aurora, CO ***** 720-***-**** ******************@*****.*** WWW: Bold Profile

MICHELLE RENDON

Ged.com, Denver, CO

GED, Basic Schooling

EDUCATION

Proven leader at KFC & A&W, adept in cash handling and team leadership, enhanced customer satisfaction, and boosted sales through effective upselling. Skilled in resolving conflicts and fostering team growth, I consistently maintained high standards across shifts, ensuring a cohesive and productive work environment. PROFESSIONAL

SUMMARY

SKILLS ● Positive Attitude

● Cash Handling

● Team Leadership

● Problem-Solving

● Customer service focus

● Flexible Schedule

Decision-making

capabilities

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● Team motivation

Strong verbal and written

communication

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● Training Assistance

Team Collaboration and

Leadership

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● Team Supervision

● Inventory Counts

● Sales and Upselling

Shift Paperwork

Completion

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● Professional Appearance

SHIFT LEADER CASHIER 03/2024 to Current

Kfc & A&w, Edgewater, CO

WORK HISTORY

● Completed cash and credit card transactions accurately using POS software.

● Trained new employees and delegated daily tasks and responsibilities. Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

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Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

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Resolved conflicts between employees to maintain positive and productive work environments.

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Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

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Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

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Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

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Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

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● Enforced company policies and regulations with employees. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Boosted overall sales with effective upselling techniques and exceptional product knowledge.

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Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

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Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

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Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

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Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

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CERTIFICATIONS ● ServSafe Food Handler's Certification

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