Customer Service Relations

TAMMY RADFORD

Mobile 770-***-****

*********@*****.***

OBJECTIVE

To secure a position with a dynamic, growth oriented company in a challenging environment that allows for utilization of my background and strong communication skills.

PROFILE

A focused, results-oriented professional with 20 years of experience in sales, customer relations and management, including a strong background in the travel industry. A conscientious team player with problem solving, team-building and leadership skills.

PROFESSIONAL EXPERIENCE

Southwest Airlines, Atlanta, GA

Customer Relations Specialist and Customer Sales and Service 2008 – Current

Assist customers with various issues regarding flight problems

Take inbound calls from customers needing to change/cancel flights

Document complaints from passengers regarding flight staff or airport employees

Answer incoming emails from customers regarding flight information and customer service issues

Crew Tracker, Scheduler 2003 – 2008

Assist with scheduling of flight attendants and pilots

Work with various staff to avoid flight delays by utilizing reserve crew staff

Communicate with pilots/operations to ensure awareness of any schedule changes

Monitor report status of flight attendants and pilots to ensure on time departure of aircraft

Respond to emails

Georgia Power Company, McDonough, GA

Collections Specialist 2001 – 2003

Handled inbound calls from commercial and residential customers needing assistance with payment arrangements and billing inquiries

Provided customers with a better understanding of their bills

Processed power outage and send linemen to handle emergency situations

Market Track Atlanta, GA

Account Manager Business to Business Marketing Firm 2000 – 2001

Providing commercial clients with accurate results for various marketing projects

Maintain client contact throughout the project

Hired, trained and managed a staff of approximately 10 employees

J.C. Penney Corporation, Atlanta, GA

Credit Specialist/Customer Service 1987 – 2000

Assist customers with credit card issues, such as improper charges to account, incorrect finance charges or fees

Investigate bank card fraud by utilizing CBI software and Fast Data info systems.

Assist in new employee training classes for order processing/customer service

EDUCATION

Clayton State College, Morrow, GA 1982 – 1985 Business Management

Control Data Institute, Atlanta, GA, Certification in Computer Programming and Operations 1985 – 1986

Shorter University, Atlanta GA 2002 – 2003 Business Management

Clayton State University Morrow GA 2009 – 2010 Pharmacy Technician Certification (CPhT)

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