Customer Service Sales Associate
Resume:
Israel Gonzales
Milan, TN 38358
****************@*****.***
Summary:
Dedicated professional with a solid background in retail sales and customer service, delivering exceptional customer service, and effectively resolving inquiries and issues both in-person and remotely. Skilled in inventory management, operational efficiency, and collaborating effectively with remote teams to streamline processes. Professional Experience:
Harbor Freight Tools, Milan, TN - Senior Sales Associate April 2023 - Present
● Remote Customer Engagement: Utilized strong communication skills to assist customers via phone and email, resolving inquiries, and ensuring high satisfaction rates.
● Sales Achievement: Consistently surpassed monthly sales targets by 20% through effective product knowledge and sales techniques.
● Customer Relationship Management: Built rapport with customers, earning commendations for outstanding service and fostering long-term client relationships.
Lowes, Milan TN - Sales Associate
October 2021 - April 2023
● Remote Customer Engagement: Skillfully assisted customers via phone and email, offering detailed product information, troubleshooting issues, and ensuring prompt resolution of inquiries.
● Service Excellence: Maintained a strong customer service track record, consistently exceeding expectations and fostering positive relationships with clients.
● Problem Resolution: Effectively resolved customer concerns and complaints remotely, enhancing customer loyalty and satisfaction. Walmart, Milan TN - Overnight Stocker
November 2019 - October 2021
● Customer Service Excellence: Recognized for delivering consistent, high-quality service to customers, handling inquiries promptly and courteously.
● Operational Efficiency: Maintained high standards of organization and efficiency in stocking duties, contributing to smooth store operations and customer experience.
Education:
Madison Academic Magnet High School, Diploma
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