Quality Control Customer Service

SARA PALACIOS

Dallas, TX ***** 214-***-**** ***************@*****.***

Professional Summary

Skilled Production Lead with proven skills in coordinating large-scale production runs. Keeps performance high and costs down by carefully monitoring line activities and maximizing quality control. Offers exceptional safety record. Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding production targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.

Skills

Equipment calibration

Visual prescreening

Customer service

Multitasking abilities

Computer proficiency

Computer skills

Training & Development

Manufacturing operations

Workflow Management

Technical knowledge

Equipment safety

Production Scheduling

Operations Management

Assembly and production

Equipment Operation

Product line analysis

Manufacturing Processes

Safety Rules Enforcement

Materials Management

Work Order Interpretation

Standard Operating Procedures

Quality control guidelines

Logistics

Procedure Implementation

Equipment Troubleshooting

Attention to Detail

Following Instructions

Teamwork and Communication

OSHA Guidelines

Production Processes Knowledge

Work History

Production Lead 10/2021 to Current

Hoya Vision Care – Lewisville, TX

Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.

Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.

Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.

Improved production efficiency by streamlining processes and implementing effective scheduling techniques.

Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.

Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence. Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.

Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules. Increased overall product quality by closely monitoring production processes and providing constructive feedback.

Monitored employee activities to verify consistent use of good manufacturing principles. Coordinated effective schedules for production employees. Trained workers in proper operation, calibration, and maintenance of production line equipment.

Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.

Implemented cost-saving measures that reduced overhead expenses without compromising on product quality or employee satisfaction.

Optimized workflow design through careful analysis of manufacturing processes, resulting in more efficient use of resources and personnel allocation. Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.

Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.

Ensured compliance with all relevant industry regulations, maintaining detailed documentation for audit purposes.

Handled production line documentation for waste, downtime and output. Contributed to continuous improvement and lean initiatives by implementing directives. Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.

Conducted regular audits to identify areas for improvement within the production line, implementing corrective actions as needed.

Led continuous improvement initiatives that resulted in significant improvements in productivity and reduction of waste materials.

Sustained tour-ready production line through continuous and effective housekeeping plans. Supported employees by accurately tracking time and proactively resolving any conflicts. Coordinated with other departments for seamless integration of cross-functional tasks, resulting in smoother operations.

Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.

Monitored workers on site during production activities for safety procedures compliance. Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.

Met production targets and tight deadlines by collaborating closely with team members. Trained new production staff members on safe and efficient production procedures and proper machine operations.

Made sure that products were produced on time and are of good quality. Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Inspected products and machines to maintain quality and efficiency. Collaborated with other departments to optimize production workflows. Maintained organized work area by cleaning and removing hazards. Reviewed production schedules and streamlined processes. Performed general equipment maintenance and repair to minimize downtime. Optical Lab Technician 01/2016 to Current

Wal-Mart Optical Lab – Dallas, TX

Verify each stage in manufacturing process is being completed properly. Trained new associates on how the manufacturing process works. Verified supplies in stock was enough to perform the entire shift as well as the entire week. Inspected lens blanks to detect flaws, verified smoothness of surface and checked thickness of coating on lenses.

Set up machines to polish, bevel or grind lenses, flats or other precision optical elements. Performed lensometry and sit-lamp examinations.

Shaped lenses appropriately for insertion into frames. Cleaned finished lenses and eyeglasses using cloths and solvents. Instilled anesthetic drops and assisted in laser treatments and minor procedures. Measured and recorded visual acuity and color vision testing. Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Developed and maintained courteous and effective working relationships. Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.

Patient Care Coordinator 05/2015 to 01/2016

Wal-Mart Pharmacy – Dallas, TX

Set up appointments for customers to speak with pharmacist. Serviced out-bound calls regarding prescription medications with customers. Payment collections.

Reviewed each step of patient care and made proactive adjustments to avert issues. Established rapport and relationships with patients and external partners to cross-train and support medical staff.

Measured effectiveness with team and implemented recommendations for long-term improvements.

Reviewed medical charts and served as liaison between patient, doctor and hospital. Delivered excellent patient experiences and direct care. Worked with patients and families to develop future plans and discuss care actions. Monitored ongoing care and proactively corrected problems. Upheld confidentiality requirements and regulatory compliance guidelines. Updated documentation and reports detailing patient activities, care actions and hospital determinations.

Teacher's Assistant 01/2014 to 02/2015

Kinder Care – Carrollton, TX

Prepared classroom for children before class started. Responsible over 12 kids under the age of (2).

Assisted children with lunch and schoolwork for the day Jack in The Box. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Applied play-based strategies to provide diverse approaches to learning. Sanitized toys and play equipment each day to maintain safety and cleanliness. Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Made nutritious breakfasts, lunches, dinners and snacks for children. Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Shift Manager 02/2009 to 09/2013

Jack In The Box – Carrollton, TX

Stock inventory Customer Service Answer Phone calls Managed Associate Locations Various Office Tasks in coordination with Store Manager Lamar Cash and Carry Cashier Managed the cash register Greeted Customers Organized inventory. Managed schedules, accepted time off requests and found coverage for short shifts. Trained and mentored new employees to maximize team performance. Excelled in every store position and regularly backed up front-line staff. Recruited and interviewed candidates for management to evaluate readiness and fit for position.

Kept employees operating productively and working on task to meet business and customer needs.

Supervised employees and oversaw quality compliance with company standards for food and services.

Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Worked closely with team members to schedule breaks and shifts to meet state regulations. Evaluated performance, adjusted strategies and maintained agile, sustainable operations. Languages

Spanish

Full Professional

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