Service Representative Customer

* ***** **** ****, ******, OH ***** C: 513-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly skilled professional with over 10 years’ experience in a variety of settings, such as the construction business, banking, and education. Exceedingly proficient administrator and customer service representative. Conversant in general business practices and office automation systems/programs.

CORE COMPETENCIES

Program Advocacy / Management

Site Leadership / Conflict Resolution

Communication / Organization

Finance / Accounting Principles

Data Management / Reporting

Word / PowerPoint / Excel / Adobe

WORK EXPERIENCE

Pharmacy Technician November 2022-current)

Kroger - Amelia, OH

Preparing new prescription and refill requests for patients.

Dispensing medication to patients per the prescription, or provider's orders.

Greet customers and answer questions

Sort, stock, label medication and monitor inventory

Resolve issues when they arise (e.g. rejected insurance claims)

Estimating Coordinator (2008 - 2012)

Deerfield Construction Company, Inc. – Loveland, OH

Preparing new prescription and refill requests for patients.

Dispensing medication to patients per the prescription, or provider's orders.

Greet customers and answer questions

Sort, stock, label medication and monitor inventory

Resolve issues when they arise (e.g. rejected insurance claims)

Communicated and coordinated with Vendors for quotes, qualifications, and other information.

Updated vendor/subcontractor information within the company database.

Proof read and assembled final proposals and bid submissions for owners.

Gained thorough knowledge and understanding of process flow to ensure information released to estimators and project managers was complete, accurate and well organized.

General assistance given to accounting, estimating and construction staff, as required.

Bank Teller (2005 - 20008)

Wells Fargo Bank – Moline, IL

Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.

Maintained/balanced cash drawers and reconciling discrepancies.

Handling currency, transactions, and confidential information in a responsible manner.

Utilized software to track bank information and generate reports.

Assisted customers with processing transactions; such as deposits, withdrawals, or payments.

Resolved customer complaints or account discrepancies.

Bank Teller (2002 - 2005)

R.I.A. Federal Credit Union – Moline, IL

Maintained/balanced cash drawers and reconciling discrepancies.

Packaged cash and rolling coins to be stored in drawers or the bank vault.

Handling currency, transactions, and confidential information in a responsible manner.

Utilized software to track bank information and generate reports.

Assisted customers with processing transactions; such as deposits, withdrawals, or payments.

Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.

EDUCATION

Associate of Applied Science: Early Childhood Education (2000)

Black Hawk College – Moline, IL

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