Sales Rep Bar Manager
Resume:
Francis Morgan
Seasoned Small Business Owner with 10 years of experience in operations
management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Bar Manager, 10/2023 - Current
Left Field Brewery
Retail/Server, 07/2023 - 10/2023
Godspeed Brewery
Business Owner, 07/2022 - 06/2023
Common Ground - Dumbarton, West Dunbartonshire
Bachelor of Arts : Music, 09/2011
Newcastle University - Newcastle Upon
Tyne
Associate of Arts : Music, 09/2008
Edinburgh College - Edinburgh
Toronto, ON M4C2E5 ● 437-***-**** ● ************@*****.*** SUMMARY
EXPERIENCE
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
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Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
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Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
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Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
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Negotiated purchase agreements with vendors to obtain best pricing on supplies.
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Resolved customer complaints regarding quality of food or beverage service in a timely manner.
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Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
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Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
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Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
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Assisted with planning special events such as wine tastings or cocktail parties.
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● Coordinated with chefs on food pairings for cocktails or beer selections.
● Maintained detailed inventory of bar supplies and stocked work areas.
● Prepared drinks according to standard recipes.
● Took orders from customers accurately and in a timely manner.
● Ensured that each guest was served courteously, quickly, and efficiently.
● Researched similar businesses to determine competitive advantages. Analyzed internal processes and implemented procedural or policy changes to improve operations.
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Prepared staff work schedules and assigned team members to specific duties.
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● Created effective business plans to focus strategic decisions on long-term SKILLS
● Risk Mitigation and Management
● Business Planning
● Relationship Building
● Talent Allocation
● Cost Control and Budgeting
● Issue Resolution
● Staff Management
● Strategic Decision-Making
● Employee Training
● Sales Strategics
● Cost Analysis and Savings
● Staff Scheduling
● Sales Tracking
● Employee Motivation
● Budget Control
● Sales Promotion
● Hiring and Onboarding
EDUCATION AND
TRAINING
● Music Society Head of Sports
● Major in Performance
● Minor in Composition
Assistant Store Manager, 01/2022 - 08/2022
Grain and Grind - Glasgow
Store Manager, 09/2017 - 07/2021
Krave Coffee - Toronto, Ontario
Shift Supervisor, 07/2011 - 10/2016
Starbucks Coffee Company - Edinburgh
objectives.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
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Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
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Implemented campaigns and promotions to help with developing goods and services.
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● Developed marketing campaigns to deliver messages to right audience. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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● Formed and sustained strategic relationships with clients. Handled complaints from customers by empathetically listening, recording details and offering solutions.
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Oversaw inventory management through cycle counts, audits and shrinkage control.
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Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
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Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
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Strengthened work flow productivity by hiring, managing and developing top talent.
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Evaluated store performance and incorporated feedback to implement improvement plans.
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Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
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● Checked orders for quality and completeness.
Coached team members to increase productivity and reduce workplace accidents.
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Reviewed operational records and reports to project sales and determine profitability.
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● Taught staff upselling techniques to meet revenue targets. Educated customers about offerings, promotions and pricing to boost sales.
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Assisted upper management with daily operations to meet standards of service and quality.
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