Employee Engagement Team Members
Resume:
ANDREA HOENIE
*************@*****.***
Career Objective
Dynamic, results-driven leader with over 20 years of experience and a proven track record of facilitating all levels of training, learning and development, and executive and employee coaching with a heavy focus on sales. Committed to fostering a collaborative team environment and driving operational excellence through strategic initiatives while enhancing employee engagement and retention.
Certifications Career Accomplishments
Birkman Coach Certified Professional 9/19 - present Gallup Certified Strengths Coach 2/18 - present
Gallup Leading High Performing Teams Certification 8/18 - present Gallup Certification Employee Engagement Champion 12/17 - present Founder of LC Connect LC Social Club 8/17 – 7/23 Created + Executed LC’s First Leadership Development Program 8/19 - 7/23 Created + Implemented LC’s New Hire Onboarding Program 8/19 - 7/23 Developed + Executed Learning Leader Program 8/19 - 7/23 Experience
Consultant Work 7/23 - Present
Columbus, Ohio
New York, NY
Sales Trainer + Employee Mentor/Coach
Partner with different brand leadership to assist with classroom sales training, webinars, and soft skill knowledge while enhancing employee engagement and retention. Currently utilize Birkman coaching as well as Gallup Clifton StrengthsFinder. Lifestyle Communities 1/22-7/23
Columbus, Ohio
Director, Customer Success + Experience
Implemented business needs assessment of potential by conducting in depth analysis of learner knowledge and development, and organizational needs resulting in targeted style learning and development plans for team members.vUtilized strategic development of Learning + Development portfolio and needs analysis aligned to business objectives, to create and deliver key leadership and soft skill programs with delivery ranging from new hire to executive team. Identified themes and opportunities for broader learning and development solutions based on differentiated career stages. In addition, established an inclusive culture to improve retention and recruitment of diverse team members. Lifestyle Communities 2/19-1/22
Columbus, Ohio
Manager, Learning & Development
Coordinate and conduct large, small group and individual training sessions based on staff and organizational learning needs. Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities company wide. Led learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Routinely evaluate business training needs and adjust staff development and educational programs. Conduct ongoing needs analysis leveraging manager feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum. Develop and manage tracking and reporting progress on training progress. Created & implemented On-Boarding Program for all company new hires. Lifestyle Communities
Columbus, Ohio
2/16-2/19
Corporate Trainer
Created and implemented New Hire Onboarding as well as a training plan for all new team members. Partner with key stakeholders to assess and determine business unit needs for all employees within all departments utilizing the ADDIE model. Designed innovative corporate training activities that incorporated experiential learning techniques while identifying opportunities for process improvements by evaluating current methods and recommending alternatives based on industry trends.
ReachLocal 7/15-1/16
North America & Canada
Lead Trainer: Product & Technology
Responsible for collaborating with business leadership within the company (ie: Services, Marketing, Product, Sales Operations) to assess best ways to introduce new products, systems, tools & updates. Determine the most effective strategy in getting messages out to all offices, on-site & virtual) within North America & Canada, and responsible to create training content, deliver the message via webinar, and reflect on the process with recaps, feedback surveys & knowledge evaluations.
ReachLocal 2/13-1/16
North America East & Texas
Field Sales Trainer
Traveling sales trainer covering all North American East Coast & Texas offices. Mitigate & deliver corporate growth goals & strategies to local sales leaders & reps while executing innovative & customer-focused strategies that will drive long-term growth & productivity. Responsibilities included:
- Regularly deliver on-site training programs to on-board new sales hires & further develop veterans
- Design, develop & deliver product, systems, & skills training to executive team
- Align with local sales leaders to identify areas of improvement & produce result-driving solutions
- Work with global Talent Development team to develop & launch new company initiatives that establish ReachLocal as a long-term leader in delivering digital marketing solutions to SMBs
ReachLocal 7/11-12/13
Columbus, OH
Client Services Consultant Training Specialist
Work exclusively with our Sales Executives to help grow and retain our customer base by continually growing their skill set and sales knowledge. Own the client relationship and manage a list of advertising campaigns, renewals, performance, metrics and several additional facets of our emerging technology on a regular basis. Columbus Media Enterprises
Columbus, OH 2/10-7/11
Print Advertising Sales Specialist
Responsible for handling multiple client accounts, growing and retaining weekly business for print & digital. Was #1 in new business development sales 85% of weeks worked. Clear Channel-WNCI/WRXS 9/08-2/10
Columbus, OH
Marketing Consultant & Voice Talent
Responsible for maintaining existing client accounts while trying to grow their business through creative ideas. Create business plans for clients utilizing on-air, on-site and on-line ideas. Also, responsible for growing the client list by finding new business. Entercom Boston-WRKO/WEEI 1/04-9/08
Boston, MA
Promotions Director and On Air Talent
On Air with Popular Sports show, The Big Show, as entertainment host. Voice of WRKO. In charge of all promotions on-air, on-line and on-site. Dealing with daily winners and creating new promotions weekly. Also in charge of hiring/maintaining a street team which consists of 48 part time employees.
Education
BROADCASTING IN RADIO + TELEVISION, Boston, Massachusetts Connecticut School of Broadcasting, January 2004
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