Data Entry Part-Time
Resume:
Lisa Sleeman
Profile
Skilled and dynamic Healthcare Manager with excellent leadership and management abilities. Oversees all aspects of daily department operations and projects, and committed to positive and motivational leadership.
Employment History
Patient Access Manager, Fred Hutchinson Cancer Center, Seattle WA
April 2012 — August 2023
●Managed teams that facilitated access to new patient appointment scheduling, registration and medical record collection in highly specialized Oncology Clinics.
●Managed department operations, including escalated patient concerns.
●Hired, onboarded, trained, and managed employees. Worked with HR as needed on disciplinary issues.
●Implemented new organization initiatives pertinent to New Patient Intake Department.
●Created standard work for teams and ensured compliance.
●Monitored work productivity and referral work queues.
●Managed projects within department, across departments and institutions.
●Implemented Daily Management System and projects using Continuous Process Improvement methodology.
●Collaborated with UWMC partner on project to save 40 staff hours per week Won Solid Tumor Transitional Research (Non-Scientific) Award for project.
●Monitored and managed department budget and staffing levels.
●Delivered annual performance evaluations to direct reports.
Support Staff Supervisor, Fred Hutchinson Cancer Center, Seattle WA
March 2004 — April 2012
●Recruited, onboarded and trained new staff.
●Managed staff performance, including feedback and annual evaluations.
●Developed staff training program.
●Oversaw the daily work of the support staff, ensured daily staff coverage and prioritized work for staff as needed.
●Handled escalations from staff (patients, providers).
●Developed staff policies and procedures.
●Provided coverage for support staff.
Education
Associate of Science, Highline College, Des Moines, WA
Earned Paralegal Certification
Associate of Arts, Olympic Community College, Bremerton, WA
General Studies
Previous Experience, Seattle, WA
Litigation paralegal: Skills and duties include initial client contact, preparing and answering interrogatories and other pleadings, preparing professional correspondence, reviewing, and summarizing medical records, witness interviews, trial preparation and coordination of witnesses.
References available upon request.
Details
**********@*****.***
Skills
MS Office Proficient
Leadership Skills
Excellent Work Ethic
Teamwork Skills
Interpersonal Communication
Skills
Patient Registration & Scheduling
Problem Solving Skills
HIPAA Compliance
Customer Service
Project Management
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