Data Entry Driver's License

Shelly-Ann Alston

646-***-**** ********@*****.*** New York City, New York 10466

SUMMARY

Accomplished professional with several years of experience delivering superior rental service assistance and customer

care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering

questions and resolving problems.

SKILLS

Prospecting Sales Techniques

Lease Management Data Entry

Rental Transactions Visual data representation

Reservations

Maintenance Management

EXPERIENCE

Rental Agent, National Alamo

New York City, NY

Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required

documents.

Provided detailed explanation of rental policies and procedures to customers.

Calculated total cost for rental including taxes, fees, and other charges.

Processed payments using cash or credit cards in accordance with company policies.

Completed paperwork associated with each transaction accurately and efficiently.

Customer Expierence Representative, National Alamo Car Rental

New York City, NY

Analyzed customer feedback to identify areas of improvement for the company.

Developed strategies to improve the overall customer experience.

Coordinated with other departments to ensure customer requests were addressed promptly.

Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.

EDUCATION AND TRAINING

Associate of Arts

Communications & Art, St. Hugh's School

The National Training Agency

ACCOMPLISHMENTS

Top Seller In Branch

Customer Service Award (5 Consecutive Months)

CERTIFICATIONS

The Manhattan Institute: Medical Billing

Heart Trust - The National Training Agency: Data Entry

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