Customer Service Administrative Assistant

Mikala Williams

**** * ******* *** *******, IL **649 312-***-**** ************@*****.***

Professional Profile

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry.Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.Energetic professional ready to bring medical training and new ideas to a progressive healthcare facility that demands and recognizes efficient and effective practice.Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry.Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.

Proficiencies: MS Excel; MS Word; MS PowerPoint

Skills: Written and verbal communication; Decision-making skills; Problem solving skills; Critical thinking skills; Complete tasks on time

Key Qualifications

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

Certifications

University of Chicago – Chicago, IL

CPR Training

I learned CPR because I was about to give birth to my son. Education

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024 Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program. Hyde Park Academy High School Diploma, 2019

I completed my 4 academic years for high school.

Experience

Italian Fiesta Pizzeria– Chicago, IL

11/2022-Present

Customer Service Representative

Document activity in customer accounts in an accurate manner and ensure confidentiality.

Enter customer account data and communicate in a clear and concise manner.

Identify customer needs, provide resolutions to problems, and follow established procedures.

Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance. GNC– Chicago, IL

07/2019-06/2022

Manager

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.

Addressed issues in a professional manner and resolved staff and customer service problems.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Supervised team members, created schedules, hired and trained new employees, and delegated tasks. Chipotle Mexican Grill– Chicago, IL

06/2018-12/2020

Cashier

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.

UPS Postal Service– Chicago, IL

06/2018-07/2019

Package Handler

Accurately read labels, verified numbers, memorized and carried out instructions

Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools

Completed tasks in the required time limits with high levels of accuracy

Documented product, packaging, and order information on specified forms and records

Examined and inspected containers, materials, and products to ensure that packing specifications were met

Loaded materials and products into package processing equipment

Measured, weighed, and counted products and materials

Placed or poured products or materials into containers, using hand tools and equipment, or filled containers from spouts or chutes

Removed completed or defective products or materials, placed them on moving equipment such as conveyors or in specified areas such as loading docks

Successfully provided expertise in company shipping software and labeling system Volunteer Experience

B.A.M.– Chicago, IL

09/2017-06/2019

Coordinator

Mentor teenagers through workshops and exercises to get to know one another.

Help students fix problems.

Help students overcome their insecurities.

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