Delivery driver, customer service, sales, cashier
Resume:
CADC I:
Drug And Alcohol Abuse
Counseling
Intercoast Colleges
Anaheim, CA
Some College (No Degree):
MA and Phlebotomy
Abdill Career College Inc
Medford, OR
****************@*****.***
Central Point, OR 97502
Skills
• Upbeat and Positive Personality
Verbal and Written
Communication
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• Issue and Complaint Resolution
• Customer Data Confidentiality
Responding to Difficult
Customers
•
• Understanding Customer Needs
Calm and Professional Under
Pressure
•
• De-escalation Techniques
• Efficient and Detail-Oriented
• Data Entry and Maintenance
• Motivational Leadership
• Problem-Solving
• Prioritization Skills
Education And Training
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Dependable achiever committed to holding highest ethical standards. Always punctual and reliable.
Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. Rogue Valley Mall - Customer Service Representative Medford, OR
01/2009 - 12/2011
Happy's Tacos - Cashier
Shady Cove, OR
02/2012 - 11/2013
Kaitlin Williams
Summary
Experience
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Fielded customer complaints and queries, fast-tracking for problem resolution.
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Upheld quality control policies and procedures to increase customer satisfaction.
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Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Helped customers find specific products, answered questions and offered product advice.
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• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided Hobby Lobby - Department Lead
Medford, OR
08/2019 - 06/2022
Progress House Inc - Peer Support Specialist
Camino, CA
08/2022 - 12/2022
CADC R
change.
Trained new team members in cash register operation, stock procedures and customer services.
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• Verified customer age requirement for alcohol or tobacco purchases. Delivered high level of customer service to patrons using active listening and engagement skills.
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Preserved appearance of store by arranging and replenishing displays and merchandise racks.
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Scanned merchandise using point-of-sale system for accurate purchase totals.
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Operated cash register or POS system to receive payment by cash, check and credit card.
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• Answered customer questions and provided store information.
• Managed effective stock rotation and inventory placement.
• Oversaw department schedule, projects and quality standards.
• Put together special displays and coached employees on latest promotions. Maintained continuous watch on security concerns, employee performance and customer service standards.
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Supervised team of 3 employees in Jewelry department during manager's absence.
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• Utilized pre-determined corporate plans to merchandise new products. Reviewed submitted resource requests and purchase proposals and submitted to leadership based on need.
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Completed training, read current publications and attended conferences to stay up to date on changes in education.
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Trained and supported new teachers by providing information on successful strategies for classroom instruction and management, instructional techniques and multimedia integration.
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Instilled hope by promoting positive self-disclosure and actively listening to client needs.
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Led support groups and facilitated one-on-one meetings with struggling individuals.
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Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
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Maintained strict data confidentiality and privacy on information related to individuals.
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Transported individuals safely to support meetings and medical appointments.
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Interacted with family members of individuals and shared information regarding available community support services.
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• Collaborated to set goals and outline steps to achieve objectives.
• Referred individuals to outside resources and services for additional support. CERTIFICATIONS
RADT 1
ASAM I & II
CPR
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