Account Manager Business Development

SHANNON BRYANT

********************@*****.*** • 512-***-**** • LinkedIn

• Dell (1994 – 2004): Consistently achieved 300% of sales quota, coached three teams to top performance in outbound calling, prospecting, and large account acquisition. Promoted to Global Account Manager and to advise 14 ISRs and 1,600 clients as a Client Product Specialist II.

• 2004 – 2011: Focused on running family and personal businesses while maintaining sales and marketing expertise.

• Office Depot (2011 – 2018): Designed and implemented sales process as an Account Manager. Promoted to Territory Manager, generating $1.5M annually and exceeding 241% of sales quota. Later advanced to Business Development Manager and prospected enterprise clients and provided consulting on website creation and PEO solutions as a Digital & eCommerce Advisor.

• POLY/EPOS (2019 – 2021): Managed 100+ accounts, driving revenue growth and enhancing client and partner experiences.

• (2021– 2022): During the pandemic, transitioned to education. Designed, developed, and delivered training programs for 100+ learners through a Learning Management System, leading to an 80% increase in engagement.

• UBEO (2023-2024): Returned to a multi-faceted role that due to a decline in copier/printer sales, the position ended. AREAS OF EXPERTISE

• Customer Success Management

• Strategic Planning & Execution

• Data Management & Problem Solving

• Implementation & Training

• Project Management

• Success Story Development

• Value Prop Development

• Partner Management

• Process & Enablement

• Effective Communication

• Customer Experience & Journey

• Account Management

• Territory Management

• Budgeting & Negotiation

• SE and Marketing Collaboration

• Microsoft Office (Excel), G-Suite

• Toastmasters Public Speaker

• Relationship Management

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PROFESSIONAL EXPERIENCE

UBEO BUSINESS SERVICES • Account Manager / Training / Customer Success • 2023 – 2024

• Quickly promoted from trainer to sales for outstanding prospecting performance, coaching peers on effective techniques.

• Managed installations by defining expectations and customizing training based on and usage, driving increased retention and renewal rates.

• Utilized data analysis to identify and target prospects and messaging, executing successful outreach campaigns via phone, email, and in-person interactions.

• Led cross-functional initiatives with marketing and engineering to develop use cases for UBEO's software to solve business goals, crafting targeted messaging that increased engagement rates with enterprises as large as Cody Pools.

• Built strong client relationships, effectively managing inquiries and aligning solutions with client objectives and pain points.

• Developed a technology integration roadmap that enhanced operational efficiency, articulating the strategic benefits of technology for business growth.

ROUND ROCK ISD, Round Rock, TX • Educator • 2022

PFLUGERVILLE ISD, Pflugerville, TX • Educator • 2021

• Designed, developed, and successfully delivered best-in-class training programs and resources for 100+ learners using Learning Management System, leading to an 80% increase in learner engagement.

• Planned and monitored the implementation of technology-based e-learning programs for typing and student engagement, leading to 100% completion compliance.

• Developed and delivered formative and summative assessments based on pedagogical principles, and tailored daily instruction and lesson plans to meet individual learner needs.

• Produced, organized, and published written and audio-visual resources to integrate effective learning practices, experiences, and hands-on learning opportunities.

• Differentiated training sessions for Special Education students by identifying skill gaps based on observations and informal feedback, resulting in 100% work completion.

• Created, implemented, and analyzed learners’ feedback to differentiate training sessions, revise existing content, and plan enhancements for future content.

Seasoned 2 tech sales and account executive with a track record of exceeding KPIs and driving market share expansion through effective lead development and conversion. Adept at securing opportunities with challenging market segments such as ISDs. Highly customer-focused, overseeing projects from initial engagement to closing, implementation, training, and renewal. Skilled in consultative sales, delivering tailored demos of comprehensive SaaS and service solutions. A dynamic presenter with the energy and ability to captivate and engage audiences. Experienced in implementing pivotal operational changes that lead teams and drive business growth and revenue. SUMMARY

SHANNON BRYANT

EPOS, Austin, TX • Account and Partner Manager • 2021 POLYCOM, Austin, TX • Account and Partner Manager • 2019 – 2020

• Acquired and managed 100+ accounts across a few states, driving acquisition revenue growth and retention by enhancing client and partner experiences.

• Served as Partner Manager, collaborating with partners to sell phone, headset, digital collaboration hardware, and SaaS solutions; recognized for proactive outreach that secured key deals.

• Boosted market share by utilizing Sales Navigator and ZoomInfo to map and prospect corps with 1,000-5,000 employees.

• Grew and renewed $4.2 million in annual revenue by managing key customer relationships and collaborating with partners.

• Drove a 45% increase by partnering with marketing to execute targeted campaigns using automation software.

• Optimized go-to-market strategies, including developing targets and messaging, resulting in being a team lead in revenue. OFFICE DEPOT, Austin, TX • 2011 – 2018

Digital & eCommerce Advisor • 2017 – 2018

• Increased SMB web traffic by 1,000 monthly visitors through effective social media strategies that drove engagement and sales.

• Improved project delivery by collaborating with teams to consistently exceed timelines and expectations.

• Designed and implemented sales process for small business online site creation and PEO SAAS, generating new revenue streams. Business Development Manager • 2015 – 2016

• Elevated client satisfaction and loyalty by accurately identifying needs and recommending tailored services.

• Prospected high-profile enterprises, such as Alamodome, VMware, CBRE, and HomeAway, resulting in substantial revenue growth.

• Expanded market reach by implementing a strategic customer acquisition plan using OneSource data to define target market. Territory Manager • 2013 – 2015

• Generated $1.5M in a year, significantly boosting revenue and showcasing top in the nation prospecting and promotional skills.

• Achieved 241% of sales quota and enhanced market share through strategically planning target accounts and outreach strategy.

• Increased productivity by 62% with an innovative prospect outreach plan and pre-sales marketing initiatives.

• Demonstrated cost savings to customers through detailed purchasing analysis, improving customer value propositions. Account Manager • 2011 – 2012

• Launched the Austin sales office, influencing key metrics and policies to optimize sales operations.

• Increased retention by streamlining billing and shipping processes and strengthening client satisfaction.

• Developed and implemented company-wide billing and pricing best practices which standardized process and improved efficiency. Account Manager, Large Opportunity Rep • 2001 – 2002

• Promoted to drive retention and profitability in global accounts, including PPG and Pitney Bowes, by effectively positioning products to meet customer needs and foster repeat business.

• Increased sales effectiveness by advising 14 ISRs and 1,600 clients, providing technical information, quotations, and consulting services.

• Enhanced customer engagement and satisfaction through proactive discovery processes and impactful product demonstrations, ensuring solutions aligned with business needs. Inside Sales Representative • 1999 – 2000

• Optimized revenue flow by redesigning held order, third-party, and regulatory compliance processes.

• Achieved 300% of quota by implementing a consultative sales call flow across SMB, FSI, K-12, Government, and diocese prospects. EDUCATION

Ithaca College and Southern New Hampshire Univerity Bachelor of Science (BS) in Business and Marketing Master’s coursework in Digital Marketing including certifications in: Google Analytics, AdWords, HubSpot, and Hootsuite AWARDS

• Led performance metrics related to call activity and revenue generation, earning recognition by winning the Trip of Excellence twice, out of 261 representatives.

• Achieved Top Revenue nationally during the first year in the field for Office Depot, surpassing quota at 241% and winning the Trip of Excellence.

ADDITIONAL EXPERIENCE

SMB PHOTOGRAPHY and SWIMFAIRY, Austin, TX • Business Owner • 2004 – 2011 Refined sales skills while raising children, mastering business operations such as pricing, policy, insurance, and contract formulation. DELL COMPUTER CORPORATION (SMB, Global and Public), Austin, TX • 1999 – 2004 Achieved such high metrics that I set call flows and qualifying process and coached to then coached to them. Promoted to manage larger accounts and opportunities.

Client Product Specialist II • 2003 – 2004

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