Customer Service Rep
Resume:
Candice Mosscrop
Customer Service Rep/purchasing.
Fords, NJ 08863
*******@*****.***
To re-enter the work force and resume my career, building on past skills of excellent customer service, communications, supervision, purchasing and accounts receivable.
#readytowork
Authorized to work in the US for any employer
Work Experience
Survey Technician
Braun Research Inc.-Princeton, NJ
December 2017 to October 2022
I took over 200 calls a day cold calling the public to get their views on different topics. Most surveys are political.
I always have a smile in my tone of voice.
Customer Service Rep
Newmark & Lewis Appliances-Hauppauge, NY
1990 to 1992
Job Responsibilities:
Answered approximately 200 phone calls a day helping customers with appliance deliveries and returns. Performed customer service related duties such as satisfying customer needs on a daily basis. Office Manager/ Purchasing Agent
Nyco Electronics-Long Beach, NY
1988 to 1990
Job Responsibilities:
Purchased small electronic parts and closed circuit TVs. Supervised office staff of approximately ten to twelve employees. Answered phones and kept up on ETAs for parts ordered by sales people. Purchasing Agent
Temtron Electronics-East Rockaway, NY
1984 to 1988
Job Responsibilities:
Purchased small electronic parts and closed circuit TVs. Heavy phone work. Assisted with switchboard as needed. Responsible for price negotiations that contributed to increased profit margins within the company.
Education
Diploma in English
East Rockaway High School - East Rockaway, NY
1976 to 1980
Skills
• BUYING/PROCUREMENT (6 years)
• Customer Service (10+ years)
• Purchasing (6 years)
• RECEPTIONIST (3 years)
• switchboard (4 years)
• Call Center (10+ years)
• CSR (10+ years)
• Multi-line Phone Systems (5 years)
• Veterinary experience
• Accounts Receivable
• Typing
• Phone etiquette (10+ years)
• Conflict management (10+ years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Purchasing (6 years)
• Organizational skills
• Multi-line phone systems (5 years)
• Administrative experience (3 years)
• Office experience
Certifications and Licenses
Driver's License
Additional Information
SKILLS:
• Extensive phone experience focusing on customer service and client satisfaction.
• Performed purchasing and customized computer work for wholesale electronics firms.
• Managerial experience - delegated work among staff.
• Switchboard experience.
• Skilled Troubleshooter and effective communicator with both internal and external customers.
• Experienced in conflict resolution, crisis management, as well as resolving issues and facilitating satisfactory outcomes for both the customer and company.
Contact this candidate