Customer Service Store Manager
Resume:
Kevin Carney *** Tast Dr
Wendell, NC *****
*****.*.******@*****.***
EXPERIENCE
AT&T, Raleigh, NC — Wire Technician
January 2017 - PRESENT
Install and troubleshoot problems on residential and small business internet circuits on both twisted pair and fiber optic loops. Ensure line quality by conducting appropriate tests with TDR, fiber scope, fiber meter, and company specific software tests.
Provide customer service and customer training as needed. Have been in the top three performers for my wire center for past 6 years and the top performer the past 2 years.
Bed Bath & Beyond, Raleigh, NC — Store Manager
July 2005 - January 2017
Accountable for all activity within the store.
Responsible for ordering, training assistant managers, customer service, and safety.
Always had a sales increase for my store even when others were struggling with the market. Had the largest percent increase in the entire company one year.
Consistently recognized for sales, merchandising and customer service achievements.
EDUCATION
NC Wesleyan University, Rocky Mount, NC — BS
August 2010 - December 2015
Four year degree in Computer Information Systems. 4.0 GPA
.
SKILLS
Routing and switching
Basic troubleshooting for
computers and networks
Fiber splicing and testing
Ethernet terminating and
testing
Customer service
Leadership and training
AWARDS
CCNA certification number
36a8eac4ae7c4c6e892493b04cfb881e
Top Sales increase
Summa Cum Laude graduate
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