Due Diligence Quality Assurance
Resume:
EVELYN
ESPINALES
**********@*******.***
Indian Land, SC 29707
CONTACT
SKILLS
Knowledge of KYC, SAR, Customer
Due Diligence (CIP), Enhanced Due
Diligence (EDD), OFAC, Bank Secrecy
Act and AML Investigations
Experience
•
Ability to Work under Pressure and
adaptable to various work
environments.
•
Utilize strong investigative, analytical,
and technological abilities to
effectively identify and resolve
problems.
•
• Analytical Thinking
• Documentation And Reporting
• Risk Analysis
LANGUAGES
• Spanish
Bilingual
Proven expert in KYC, SAR, and AML investigations with a robust career at Citibank, showcasing exceptional analytical and problem-solving abilities. Spearheaded compliance programs, significantly improving client profile accuracy and risk mitigation. Demonstrates unparalleled adaptability under pressure, ensuring rigorous standards and timelines are met with precision.
PROFESSIONAL SUMMARY
Compliance AML KYC Associate Analyst 2
Citibank, Charlotte, NC
Litigations Account Specialist
OneMain Financial/Spring Leaf, Fort Mill, SC
EXPERIENCE
August 2017 - May 2024
Performing various reviews include analysis of "Know your Customer" Accountable for execution Citi's AML-EDD compliance program, updating client profile information while ensuring standards and timelines.
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Daily real-time screening of potential AML Red Flag and Sanctioned alerts using CitiScreening Workflow tool while adhering to strict SLA policies
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Documented analytical findings in comprehensive investigative report that summarize the emerging threat, customer risk, control gaps, and recommended action and remediation.
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Conduct background checks customer research/transactional analysis, internet research and client profile information.
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Conduct regulatory and sanction screenings as well as review domestic consumer cases and support complex periodic review processes
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Escalate unusual activity to the Financial Intelligence Unit (FIU) and assist with
• escalating potential risks
• Support periodic review, triage processes
Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
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• Onboard/train new associates, as needed.
August 2011 - August 2017
Researched legal records to verify active and non-active judgments against archived accounts using Remedy, Maestro, History Viewer, RMS, Convoke and Class (CQS)
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• Researched accounts for possible legal placement
• Placed charge off accounts with attorneys and third-party agencies Back End Account Manager
OneMain Financial/CitiFinancial, Fort Mill, SC
Collaborated with attorneys to begin lawsuit proceedings on delinquent accounts
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• Managed trial calendar and provide attorneys with witnesses for trial dates Negotiated settlement arrangements on small claim accounts and provided release of lien to clients
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• Prepared Affidavits for attorney to file suit.
September 2004 - August 2011
• Collected on past due balances for personal loans and Auto loans
• Processed 25 to 30 payments a day utilizing Western Union Speedpay
• Negotiated settlements for recovery accounts with clients and third parties Utilized loss mitigation tools to reduce delinquency; such as amendments,
• deferments, and reages.
Maintain excellent customer service skills while serving as the primary contact for clients/debtors.
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Miami Lakes Technical School, Miami Lakes, FL
High School Diploma
Hialeah-Miami Lakes Senior High School, Hialeah, FL EDUCATION
2000
June 1999
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