Customer Service Software Development

Aroona Fayyaz

+1-425-***-**** **************@*****.*** Everett, WA 98204 https://www.linkedin.com/in/aroona-fayyaz-6a7811240/

Objective:

A motivated and customer-centric professional with a strong background in retail operations, customer service, and team leadership, looking to transition into a product management role. Proven ability to collaborate with cross-functional teams to enhance operational efficiency, optimize inventory management, and improve customer satisfaction. Experienced in training and mentoring teams, problem-solving, and using data-driven insights to support business objectives. Ready to leverage my leadership, communication, and organizational skills to drive successful product outcomes and contribute to a dynamic product team.

Skills:

Agile Software Development:

User Story Development:

Software Requirements & Use Case Development:

Lean Software Development:

Scrum (Software Development):

Software Development Process:

Software Metrics & Software Project Management:

Agile Management:

Program Evaluation and Review Technique (PERT):

Additional Skills:

Customer Experience Management

Time Management

Team Leadership & Training

Cross-functional collaboration

Problem Solving & Conflict Resolution

Operational Efficiency

Adaptability & Time Management

Inventory & Loss Prevention Management

Microsoft Office Suite (Excel, PowerPoint, Outlook, Microsoft Word, Spreadsheet)

Professional Experience:

Retail Specialist / Customer Service

Boeing Mukilteo, WA

September 2023 – Present

Delivered exceptional customer service, improving satisfaction and fostering customer loyalty.

Collaborated with cross-functional teams to enhance sales performance and optimize inventory management, contributing to business intelligence efforts.

Trained and onboard new staff, improving team efficiency and operational excellence.

Developed problem-solving skills to resolve customer issues and ensure seamless store operations.

Customer Service Specialist

Walmart Everett, WA

March 2020 – October 2023

Managed high-volume transactions with accuracy, ensuring compliance with store policies and exceptional customer experiences.

Utilized conflict resolution skills to address customer issues, reducing complaint rates.

Contributed to loss prevention efforts by enforcing security protocols and ensuring policy adherence.

Volunteer Computer Assistant / English Lecturer

United Nations High Commissioner for Refugees (UNHCR) Colombo, Sri Lanka

January 2016 – January 2019

Taught basic English and math to refugees, applying organizational skills to develop lesson plans and monitor student progress.

Adapted teaching methods to meet individual student needs, demonstrating flexibility and problem-solving in a diverse environment.

Education and Certification:

Bachelor of Science in Information Technology (Project Management Specialization)

Central Washington University Expected Graduation: April 2026

Software Product Management Specialization

University of Alberta Completion August 2024

LANGUAGES

English:

Full Professional

Contact this candidate